Service Advisor - Hiring Immediately

• Do you love working as part of a supportive and welcoming team?
• Do you thrive on delivering outstanding customer service and building strong relationships?
• Do you have a knack for solving problems and discovering how technical things operate?
• Are you highly dependable, and enjoy taking ownership and having control of your work?

If so, we have an exciting opportunity for you to become a valuable part of our service team as a dynamic and driven Service Advisor at our Maddington dealership.

About the role

As Service Advisor you will:

• Work with other dedicated service advisors and technicians to deliver the best possible experience for our customers.
• Answer service enquiries by phone, email, online and in person. 
• Take ownership of your allocated customer base to answer technical enquires, process warranty claims and manage upcoming service bookings. 
• Liaise with the Service Manager, Workshop Foreman, and RV technicians to provide technical advice and solve customer concerns.
• Build and maintain strong relationships with external contractors, other internal departments, and manufacturers to assist you in delivering outstanding support to our customers. 
• Use acquired technical understanding to prepare quotes for various repairs and upgrades to caravans, camper trailers and motorhomes. 
• Create job cards in preparation for customer bookings, ensuring the correct parts, approvals and contractors are organised for a seamless and positive customer experience. 
• Check customers in at the time of their booking and convey the works required accurately onto job cards for the technicians to complete.
• Invoice completed jobs in accordance with internal and manufacturer policies.

Skills and Experiences
We would love to hear from you if you have a passion for excellence in customer service.

These skills will help you be successful in this role:

• Strong oral and written communication. The ability to listen to a customer and effectively communicate their needs in a concise and accurate manner. 
• Outstanding interpersonal skills. This is a relationships business and we thrive on building strong positive relationships with our customers. 
• While technical knowledge about RV’s is desirable, the ability to learn it is crucial.
• Effective administrative skills are a MUST. You will have multiple enquiries on the go at any one time and you need to maintain an excellent degree of organisation.
• Computer literacy. We use various online platforms to help deliver our customers the best possible experience. Your ability to learn these quickly will be the marker of success. 
• A positive attitude, punctuality, and the ability to work as a team player in a team environment. Our crew are simply awesome and we are looking for an equally awesome person to join us.
• Good time management and organizational skills
• Professional and friendly mannerisms at all times.

If you're ready to take pride in your work, be part of an iconic RV brand, and seize real growth opportunities, “Apply Now”. Join us in our journey to create a brighter future in RV manufacturing, rental, and retail.

About Us:

We are thl, a global tourism operator and the largest commercial RV rental operator worldwide.

In November 2022, thl merged with Apollo Tourism & Leisure, creating a multi-national, vertically integrated RV manufacturing, rental, and retail business spanning motorhomes, campervans and caravans. thl also operates tourism adventure, travel technology, and commercial vehicle manufacturing businesses.

We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. All applicants must have the right to work in Australia.