Service Advisor - Urgent

Westpoint Star is currently looking for a highly motivated and passionate individual to join our service team as a Service Advisor, based in Osborne Park.  
  
Reporting to the Service Manager, this role will be responsible for booking, greeting, and managing daily customer relations for the dealership’s service department.
  
This includes the following:

• Answering customer enquiries regarding their vehicles service
• Seeking approval for additional service work found during vehicle inspections
• Ensuring all customer requirements & commitments are met in a timely manner
• Build relationships with customers and internal stakeholders for long term business success
• Delivery quality customer service focusing on win, win outcomes for our guests

    
The Service Advisor role is strongly customer-service focussed, as well as having elements of sales, and automotive knowledge. Therefore, a background in these fields would be highly advantageous but not essential.
  
  
About you:
  
If you are someone that takes pride in their customer service skills, values reliability, and efficiency with a positive ‘can do’ attitude, then we are looking for you!
  
You will ideally possess:

• Experience within a Service Advisor role is preferable
• General understating of a vehicle’s components & functionality
• Keenness to learn and grow with the Ford Brand
• Desire to deliver exceptional customer service
• Operate with a high level of Integrity
• Solid interpersonal skills
• Have an appetite for on-line learning and product training with Ford

  
We are looking for a passionate individual with exceptional customer service skills. We are willing to train the right person with the right attitude.
  
  
The Benefits:

• Be a part of a multi-national company, where you have access to a network of opportunities across locations and brands.
• A Learning & Development program called Learning Together where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where over 150 training courses are on offer! Ranging from computer training, finance and admin, sales to communication skills.
• A top-of-the-line Employee Assistance Program with leading provider, Telus Health, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
• Lastly, extensive employee benefits that include discounts on Crown Perth Accommodation, Private Health insurance, and vehicle purchasing, parts and maintenance, as well as additional paid Maternity Leave for eligible team members, and much more…

    
Westpoint Star are a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.
  
We are an equal opportunity employer and would love to hear from you if the above details resonate with you!
  
Eagers Automotive - Moving together.