Service & Accounts Coordinator

For over 100 years, Shimano has concentrated on precision engineering, innovative merchandise and been a proven market leader in the supply of fishing and cycling products worldwide. As a business we are always looking to improve, create, innovate and resonate not only with our customers but with our internal teams. 

We are currently accepting applications for an enthusiastic Service Accounts Coordinator to join Shimano Australia Fishing in Caringbah.  Reporting to the National Service Centre Manager, the successful candidate will work onsite in our head office on a fixed term full-time contract basis.

As the Service Accounts Coordinator you will handle customer inquiries, provide detailed information on products, technical support, support with spare parts and repairs, troubleshooting, and ensures customer satisfaction is of the highest standard.

Responsibilities include but are not limited to:

• Answering all customer service enquiries, face to face and electronically, ensuring the highest level of professionalism is always provided.


• Data entry of orders daily from all customer channels, ensuring 100% accuracy. 


• Manage and service a select list of independent retailers that do not have field sales representation, offering special / promo campaigns. 


• Administer all IFD sales promotional data and ensure its integrity in Pronto.


• Development of sales reporting through Pronto / Cognos, with strong ability to analyze and summarise data.


• Liaise with Operations Manager, warehouse team and freight forwarders on priority shipments.


• Support the spare parts, picking and packing, parts substitution and bi-annual stock take.

To be successful in this role you will need to demonstrate:

• An excellent communication skill, both written and verbal, with the strong ability to explain technical product knowledge at an understandable level. 


• A+ customer service, providing Shimano’s customers with the correct information and resolutions to their enquiries.


• Strong ability to always remain professional during communications with customers and provide outcomes to all enquiries that support the business and customer. 


• Problem solving with aptitude to independently provide customers with practical solutions with out of stocks, substitutions, missing freight, warranty requests etc.


• Advanced computer literacy with prior experience in MS Word and Excel


• Experience using Pronto ERP would be highly regarded


• Strong organisational and time management skills with the ability to work under pressure and prioritise tasks efficiently


• Ability to work independently and within a team environment, prioritsing tasks and requests.


• Candidates demonstrating recreational fishing knowledge are encouraged to apply

To discover what Shimano Australia is all about visit our LinkedIn Life page for more information.

To apply, go to https://shimanoaustralia.bamboohr.com/careers/. Your application is to include a cover letter outlining your suitability for this role, noting your base salary expectations, and attaching an updated resume.

In return you will be provided with 17.5% annual leave loading, supportive team environment, free on-site parking, and the potential for a discretionary annual bonus.

Due to the high number of applications we receive, only candidates who align to our criteria will be contacted for further discussion. Initial Phone Interviews may commence prior to the closing date, Saturday 19th April 2025.

Please note: this is an office-based position in Caringbah, NSW. Only applicants with full Australian working rights will be considered. The vacancy will remain open until the successful candidate is appointed. No recruitment agencies please.