Service Centre Customer Service Officer

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Perm Part‑Time | $34.28 p/h + Super

Join a trusted national brand where your customer service skills truly make an impact. Our Sumner Park Service Centre is seeking an experienced Face to Face Customer Service & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

You will be responsible for:

• Delivering warm, professional face‑to‑face customer service

• Greeting customers and visitors with a positive, helpful attitude

• Managing phone, email and in‑person enquiries

• Supporting the Service Centre Manager with daily operations

• Updating customers on repair lead times

• Conducting basic repair inspections on vehicles

• Educating customers on our full range of services

• Scheduling repair bookings and managing workflow

• Issuing invoices and raising job authorities

• Resolving customer concerns and following up queries

Roster & Training

We’re ideally seeking someone who can work 7:00am–1:00pm to open the Service Centre and lead our morning operations. As a business, we value flexibility, and we’re looking for a team member who can mirror that — working within a 6‑hour daily schedule while also being available for overtime during busy periods, including weekdays and weekends.

To ensure you feel confident and supported from day one, your initial training period will run 9:00am–3:00pm, working closely alongside our Customer Experience Manager. This is a short‑term arrangement designed to build your knowledge and confidence before transitioning into the standard roster.

About You

We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have:

• Strong customer service experience (face‑to‑face preferred)

• Excellent verbal and written communication skills

• Professional presentation and a positive attitude

• Ability to problem‑solve and create customer‑focused solutions

• Strong time management and ability to prioritise in a busy environment

• Intermediate–advanced Microsoft Office skills

• Administration experience supporting daily operations

• Comfortable with sales and confident in educating customers on additional services

• A current driver’s licence (essential)

• Full Australian work rights (essential)

Why Join Us?

• Supportive, collaborative team culture

• Opportunities for growth and development

• Competitive hourly rate

• Reward & Recognition programs

• Work with a respected national brand

If you’re ready to bring your customer service expertise to a team that values your contribution, and start your next chapter with us.

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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