Service Coordinator

Employment Type: Permanent, full time

Location: Hughesdale Office

Upload with Application: Resume, cover letter, and all relevant qualifications

Contact: Jane Leilua - [email protected]

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health and help our teams deliver even greater outcomes.

About the opportunity

The Service Coordinator is an integral role in the functioning of the Mercy Health Home Care Service through the provision of service coordination for Home Care clients. The position is responsible for coordination and scheduling of care and services to clients living in a home care setting. The client group is varied and includes but not limited to:

• Support at Home

• CHSP clients

• Brokered services

• DVA/VHC clients

• Private- fee for service clients

• NDIS clients

Reporting to the Team Leader, the Service Coordinator position will work closely with the Care Advisory team within the designated geographic region and have responsibility for ensuring that clients receive the right service in a timely manner in line with the Aged Care Act 1997, Home Care Standards, consumer directed care principles and Mercy Health policy and procedures.

What you’ll bring

You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.

To thrive in this role, you will have:

• Experience in rostering systems and coordination

• Advanced experience in client management systems and extensive knowledge of Microsoft Office

• Excellent customer service skills including presentation and communication

• NDIS Worker Screening Check Clearance

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.