Service Coordinator

EVSE Australia is a leading provider of electric vehicle (EV) charging solutions, dedicated to accelerating the transition to sustainable transportation across Australia and New Zealand. EVSE delivers end-to-end EV charging infrastructure for residential, commercial, government, and fleet clients and is committed to powering a cleaner future by making electric mobility accessible, reliable, and convenient for all.

Due to internal promotion, EVSE is looking for a proactive and engaging Service Coordinator to step into the business in an on-site full-time role in Silverwater to help us scale and deliver the highest quality service to our diverse customer base. As a Service Coordinator, you will play a critical role in assisting the Engineering and Services Team with the everyday operations the end-to-end servicing process.

Responsibilities:

• Scheduling & Coordination: Organise site visits, reactive servicing, and annual maintenance.
• Stakeholder Communication: Liaise with internal teams, customers, and contractors.
• Billing & Database Management: Oversee service payments and maintain accurate records.
• Admin & Documentation: Process orders, quotes, and service documentation.
• Customer Engagement: Respond to inquiries and support customer service channels.
• Sales Support: Identify opportunities to promote annual maintenance packages.
• Invoicing: Ensure timely and proactive invoicing.

We're looking for someone who shares our energy, values a sustainable future, and brings a strong work ethic, a customer-focused mindset, and the ability to thrive in a fast-paced environment.

• Proactive & Adaptable – Thrives in a dynamic, fast-moving environment.
• Confident & Decisive – Able to direct contractors, ensure compliance, and hold others accountable.
• Ownership & Accountability – Takes responsibility and follows issues through to resolution.
• Clear Communicator – Builds effective relationships across a range of stakeholders.
• Customer Focused – Delivers exceptional service across phone, email, and face-to-face interactions.
• Detail Oriented – Maintains high levels of accuracy and attention to detail.
• Commercially Aware – Understands the practical impact of decisions on business outcomes.
• Collaborative – Works effectively as part of a team and supports others when needed.
• Strong Time Management – Prioritises competing tasks while maintaining quality and efficiency.
• Tech Savvy – Confident using Microsoft Office and cloud-based systems.

The following experience is beneficial but not essential. We encourage applications from candidates with transferable skills and experience gained in customer service, operations, administration, logistics, trades coordination, or other fast-paced environments.

• Scheduling field work and coordinating contractors
• Booking and managing customer appointments
• Experience using maintenance, service management, or workforce scheduling systems
• Experience working within tiered support environments (L1-L4)
• Managing competing priorities while meeting service level agreements (SLAs)

Why Join EVSE?

• Contribute to the clean energy transition.
• Work alongside industry experts.
• Career growth in a fast-growing, technical sector.
• Product and systems training will be provided.