Service Delivery Coordinator

Are you passionate about delivering exceptional service and building strong client relationships? At The Missing Link, we’re looking for a Service Delivery Coordinator to play a key role in ensuring our clients receive world-class managed services. This is your opportunity to work in a dynamic environment where innovation, collaboration, and growth are part of everyday life.

About Us

We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.

We are THE MISSING LINK between where you are and where you want to be.

What You’ll Do

• Manage client relationships and ensure successful delivery of managed services.
• Act as the key liaison between clients, partners, and internal teams.
• Oversee incident, escalation, problem, change, and release management within the ITIL framework.
• Analyze operational data and prepare monthly service reports, including SLA metrics.
• Lead internal projects focused on automation and process improvement.
• Coordinate service reviews and resource requests.
• Provide administrative support, including service board management, knowledge base updates, order processing, and billing.

• Minimum 1 year experience in service coordination.
• ITIL 4 Foundation certification.
• Excellent communication skills—written and verbal.
• Strong attention to detail and time management.
• Ability to thrive in a fast-paced environment and work proactively.

Nice to Have

• Experience across SMB and Enterprise environments.
• Cybersecurity exposure or certifications (CompTIA Network+, Security+, vendor certs).
• Defence force experience.
• Familiarity with leading security vendors.

Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities.

Here are some of the best things about working at The Missing Link:

• A culture that values learning, development, and career progression.
• Flexible working arrangements and onsite client opportunities.
• Competitive bonus structure and certification support.