Service Delivery Coordinator

Job Description

• Be part of a supportive and collaborative team
• Join a global company with a great culture
• An opportunity to contribute to innovation initiatives and operational excellence

About the Opportunity

We are seeking a pro-active and detail-orientated Service Delivery Coordinator to assist with the smooth delivery of services to our valued clients. In this pivotal role, you'll be responsible for monitoring performance against client Service Level Agreements (SLA's) whilst ensuring activities align with internal quality assurance standards. Working closely with our internal teams, you'll help to deliver a seamless client experience and uphold our reputation for excellence.

About You

• You will be a confident communicator, where you can convey important information clearly, through verbal and written mediums.
• You are highly organised and have the confidence to prioritise those tasks that are most urgent.
• A can-do attitude with strong attention to detail as well as being process driven.
• You will be highly competent with Microsoft Word/Excel and are able to learn new systems/processes quickly.
• Excellent numeracy skills and the ability to handle confidential information.
• A problem-solver who takes pride in delivering high-quality solutions.
• Coordinate and monitor the delivery of services to ensure quality, timeliness and alignment with client contracts and SLA's.
• Track, measure and report on service against SLAs; identify and escalate potential risks or breaches.
• Ensure service delivery activities comply with organisational policies, client requirements and relevant regulatory or contractual standards.
• Prepare and deliver monthly client reporting, ensuring accuracy of content.
• Identify opportunities to enhance service efficiency, quality and client satisfaction, supporting implementation of improvement initiatives.
• Work effectively with internal teams to align priorities, share insights, and ensure seamless service delivery

Key Responsibilities

• Coordinate and monitor the delivery of services to ensure quality, timeliness and alignment with client contracts and SLA's.
• Track, measure and report on service against SLAs; identify and escalate potential risks or breaches.
• Ensure service delivery activities comply with organisational policies, client requirements and relevant regulatory or contractual standards.
• Prepare and deliver monthly client reporting, ensuring accuracy of content.
• Identify opportunities to enhance service efficiency, quality and client satisfaction, supporting implementation of improvement initiatives.
• Work effectively with internal teams to align priorities, share insights, and ensure seamless service delivery

About Crawford

Crawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

Crawford offers services across the entire claim lifecycle - from 'first notification of loss' through to litigation for a wide variety of clients by providing the following services:

• Loss adjusting - property, major and complex loss, catastrophe response
• Third party administration (Crawford TPA is a Lloyd's accredited provider)
• Forensic accounting including business interruption expertise
• Cyber response
• Managed repair services (Contractor Connection)
• Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)

To learn more about Crawford, please visit www.crawco.com.au.

Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.

It is the policy of Crawford that all successful employees consent to a national police check.

Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.