Service Delivery Lead (Automation & Integration)

Working for a well-known brand with a supportive, collaborative culture. They are currently looking to hire a number of roles due to a re-structure. The core focus is to uplift, improve and standardise processes and systems.

This role is critical, and our client is ready to hire immediately.

We are looking to hire an experienced, Service Delivery Lead (Automation and Integration). This role is responsible for the successful delivery of all automation & integration services in the application portfolio.

Position Accountabilities

• Manage internal and external stakeholders ensuring expectations are aligned and application of the correct policies and procedures.
• Oversee Managed Services Providers to ensure that they are providing contracted services as per expectations
• Champion change and foster performance culture to achieve desired culture outcomes.
• Ensure that all automation & integration services, whether 'on-premises' in the AWS cloud or as true SaaS offerings, are maintained effectively
• Implement and deliver on cost reduction efficiencies and value creation strategies

Essential experience required for this position includes:

• Experience in managing vendors across multiple concurrent projects and BAU service activities is essential, as is demonstrable experience in establishing and managing IS contracts and ensuring delivery of agreed service levels.
• Strong stakeholder and customer management skills
• Experience in the development and maintenance of IS strategies and roadmaps for automation, power platform & integration services.
• Experienced in providing application implementation and on-going maintenance services
• Strong technical background, ideally with ServiceNow, Microsoft Power Platform, UI Path, Boomi, SSIS and data archival.
• Budgeting, forecasting and long term planning

Essential qualifications for this role are:

• ITIL certification
• Lean, Six-Sigma or related process engineering discipline
• Degree Qualified or Equivalent Tertiary and/or relevant work/industry experience in related IS/IT technical area

We are specifically looking for applicants based in Adelaide currently. Employees are typically in the office 4-5 days a week so you will need to be open to working full-time in the office. They have a number of benefits including 9 day fortnight option, share options, paid parental leave, gym and training and development. If you would like additional information about this role, please 'apply now'. We will provide a full brief to candidates suitable for the role.

Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.