Service Delivery Manager

About the Company

A global technology organisation delivering scalable, cloud-based platforms to enterprise clients. The business operates in a high-availability, fast-paced environment, supporting critical systems and digital services across multiple regions.

The Role

This role is responsible for managing the delivery of services across key enterprise accounts, ensuring consistent performance, reliability, and continuous improvement across infrastructure and platform environments.

You will act as the bridge between clients and internal engineering teams, driving service quality, operational maturity, and long-term partnerships.

Key Responsibilities

• Own end-to-end service delivery for enterprise clients
• Build strong relationships with senior stakeholders
• Drive ITSM processes across incident, problem, and change management
• Monitor and improve SLA and KPI performance
• Lead service reviews, reporting, and governance forums
• Identify opportunities to improve service delivery and operational efficiency
• Coordinate cross-functional teams to resolve complex issues
• Manage vendor performance and support commercial outcomes

About You

• Experience managing enterprise clients in a technology, SaaS, or platform environment
• Strong understanding of ITSM frameworks (ITIL preferred)
• Background in infrastructure or platform service delivery
• Ability to influence stakeholders and manage competing priorities
• Strong communication and relationship-building skills
• Commercial awareness with a customer-centric mindset

Why Apply?

• Global, high-growth technology environment
• Enterprise-facing role with real ownership
• Opportunity to drive service improvements at scale

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.