Service Delivery Manager

About usMacquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service model, we’re trusted by our customers to provide the services that enable their business have made it our challenge to make our people feel good and love the work they do. Because of this, our people are energised and motivated in their 're Australia's #1 Tech Best Great Place to Work in OpportunityThe Service Delivery Manager (SDM) is responsible for providing dedicated relationship management to their assigned portfolio of customers. Key to the role's success is building trusted relationships with technical and operational contacts within these accounts, ensuring exceptional service and value is recognized for the solutions and services we SDM is known for excellence in service delivery - An increase in customer satisfaction, organic growth and retention within the portfolio are critical success measures for the roleThis is a great opportunity to join one of Australia's best-run Cloud Services organisations within a high-performing team.What you'll be doingDeveloping and managing strategic operational relationships up to and including senior C-suite contacts with all customers in the portfolio.Supporting and assisting customers with their operational requirements and queries through site visits and phone will meet with customers to capture/share information relating to incidents and projects.Project manage the implementation of or changes to services.Interface with internal stakeholders to resolve issues or enquiries.Acting as a point of escalation for all operational issues and concerns for the defined portfolio.Identifying opportunities where our products and services would meet a customer needs.Your ideal skills & experienceHold a university degreeIdeally 5 years of experience as a Service Delivery Manager, Project Manager or Customer Success Manager type of roles. Experience in IT industry, preferably within a Managed Services Provider, IaaS Provider or Public/Private Cloud providerAn understanding of cloud technologies is requiredITIL, Agile and/or Prince II certificates are highly desirablePrevious experience as a project manager or project coordinator is highly desirableEnjoys providing exceptional customer serviceExcellent communication skills both written and verbalWhy Us?We are Great Place to Work Certified have been awarded #1 Tech Best Great Place to Work in 're Australia's #2 Great Place to Work in 're the #1 Managed Services Cloud business in will be joining a company that has the highest Net Promoter Score on the ASX, theWorld's best customer experience&crowned in 2020 at the World Communications ’ll get to make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the this excites you, let's chat. Apply now, we'd love to hear from you!#J-18808-Ljbffr