Service Delivery Manager - Urgent Hiring

  The Company:

Cadence Connect have partnered with a leading provider in their industry. With state-of-the-art offices in Brisbane CBD this entity is dedicated to delivering exceptional solutions and services to multiple locations here in Queensland.

This role offers the opportunity to work in a dynamic environment where you can contribute to the success of a growing company and make a real impact.

The role:

This is a 6-month initial contract to manage the ongoing service delivery of a highly successful operation. With a detailed hand over and support of the senior leadership team you will be given all the guidance and tools to provide a seamless delivery of technology services to the business.

Responsibilities:

• Maintain IT service delivery policies and procedures, ensuring systems, procedures, and methodologies.
• Manage vendor service delivery, ensuring effective SLAs are in place and agreements are met.
• Monitor and report on SLMs and SLAs to ensure compliance and rectify breaches as needed.
• Review vendor support agreements to align with business priorities and recommend cost optimisation solutions.
• Manage vendor relationships, communicate regularly, and assist with contract negotiation.
• Oversee escalation of issues to the Head of IT and handle ad-hoc billing and purchasing of IT services and equipment.
• Assist with financial approval for IT equipment, suppliers, and service requests.
• Educate end users about IT awareness and facilitate communication channels.

Background:

• Background in enterprise IT and service desk environments with a focus on end-user outcomes.
• Experience as a Service Delivery Manager in medium-sized enterprises.
• Proficiency in managing vendor relationships. Manage managed service agreements driving outcomes.
• Working knowledge of cloud-based infrastructure (e.g., O365, Entra) and Windows device fleet management.
• Familiarity with procurement systems/processes
• Experience with fleet management, network management systems (e.g., Cisco Meraki), and IT service desk tools (e.g., ServiceNow).
• ITIL certification (V3 or V4) and a degree in IT or related field.

You will be surrounded by a tenured, highly supportive senior leadership team and given freedom to improve the overall delivery of technology services.

For more information, please contact [email protected] 0499 268 599