Service Delivery Officer (Multiple Positions)

Company : Government Of South Australia

Job Type : Full Time

Adelaide, South Australia

Number of Applicants

:

000+

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Job Description - Service Delivery Officer (Multiple Positions)

Eligibility

: Open to Everyone

Information Technology - Department of Treasury &Finance

Summary of Role:

The Department of Treasury and Finance is looking to transformand modernise their operations and way of working, using digital asone of its levers. The department has commenced theestablishment of an internal Centre of Excellence (CoE) for itsdigital services, transforming the existing Information andTechnology branch into a high-quality enabler for its broadbusiness.

The Service Delivery Officer role is pivotal in deliveringexcellent customer support. This position actively supportsand advocates for the current transformation and advancement of theService Desk Team. This is achieved by spearheading digitalservice enhancements for our valued customers by implementinginnovative processes while leveraging existing and new tools andnew ways of working.

The incumbent directly reports to the Level 2 Service Desk TeamLeader and collaborates closely with both the Level 1 and Level 2Service Desk groups.

If you are someone who isn’t afraid to roll up yoursleeves, are curious and always looking for ‘a betterway’ to do things, are outcomes-focused, want to be part of adigital transformation ‘movement’ from the beginning,and are up to having a bit of fun along the way, this opportunitycould be for you.

Special Conditions:

Some out of hours work may be required. Intrastate and interstate travel may be required.

More than one position for an initial term of contract of up to 12 months.

The incumbent will be required to participate in the Departmental Performance Management Program.

The incumbent may be required to be assigned to other positions at the same remuneration level across the department.

Engagement in this role is subject to a satisfactory Department Human Services General Probity Check. A renewal will be required every three years.

Remuneration:

Administrative Services Officer, Level 3 (ASO3 $66,590 - $70,968p.a)

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