Service Delivery Specialist

Service Delivery Specialist

Internally this role is called Contract Specialist

If you enjoy working in a dynamic environment where customer outcomes and operational excellence matter, this role could be for you! Based in our Springvale office, this is an exciting opportunity to join a collaborative and purpose-led team supporting our Period Care (Period Positivity) initiatives across Australasia.

About the Role:

As a Service Delivery Specialist, you will play a vital role in ensuring the smooth delivery of our Period Care contracts. Working closely with the Sales Operations Manager and Contract & Services Manager, you will help ensure service excellence, compliance, and strong stakeholder engagement.

This is a varied role combining contract coordination, customer support, and operational administration, allowing you to contribute directly to meaningful programs that make a difference in communities.

What You Will Do:

• Support the end-to-end delivery of Period Care contracts, ensuring service levels and KPIs are achieved

• Manage and respond to customer enquiries, providing timely and accurate resolutions

• Maintain contract, customer, and site data to support reporting, compliance, and replenishment

• Collaborate with cross-functional teams including Supply Chain, Customer Service, Marketing, Finance, and Sales

• Coordinate with third-party service providers to ensure contractual requirements are met

• Assist with onboarding new customers, including setup, documentation, and coordination

• Monitor service performance, identify potential risks, and escalate where needed

• Contribute to contract audits, renewals, tenders, and variations

• Support process improvement initiatives to enhance efficiency, data quality, and workflow

• Provide administrative and operational support to the wider Sales Operations team

Who You Are:

You are a highly organised and customer-focused professional who thrives in a collaborative, fast-paced environment. You bring strong attention to detail, analytical thinking, and a proactive approach to problem-solving.

• Experience in a similar role supporting contracts or customers (ideally 3+ years)

• Confident working with multiple stakeholders and building effective relationships

• Strong communication skills, both written and verbal

• Microsoft Office skills, particularly Excel, Word, and PowerPoint

• High attention to detail with excellent organisational and analytical abilities

• Ability to identify improvements and contribute to continuous improvement initiatives

It would be great (but not essential) if you have experience in FMCG, B2B or B2C, or supply chain environments, along with familiarity with systems such as SAP, CRM, or ERP, exposure to Power BI or other data reporting tools, and experience working with government or regulated contracts.

What We Can Offer You:

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

Innovate for Good | Excel Together | Be You With Us

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