Service Delivery Team Member - Fire Protection - Rapid Progression

 Innovation, technology, and experience underpin the FVS approach to protecting life and property.  They are the hallmarks of our commitment to deliver excellence in customer service.’ 

FVS is a progressive and innovative leader in the provision of Routine Service of Fire Protection Systems and Equipment to the education, health, commercial, retail and industrial segments of both the private and public sectors.

Reporting to the Service Delivery Manager and located at our Shailer Park head office, this role forms part of the Service Delivery Team. 

Candidates having prior exposure to this fire industry and/or role would be encouraged to apply.

You will be responsible for:

• Ensuring service response KPI's are achieved
• Liaising with operational personnel regarding resource requirements
• Processing of customer invoices and data entry 
• Planning, prioritising and coordinating field technicians and subcontractors
• Communicate with both internal and external stakeholders regarding service delivery outcomes
• Performing administration tasks for our Service Delivery team
• General administration duties and support

Ideally you will have at least 12 months experience in an allied and busy service delivery organisation, be self-motivated and possess strong written & verbal communication skills. Computer and administration skills are essential. You will need the ability to work both autonomously and as part of a team.

The successful applicant will have;

• Skills in utilising the Microsoft Office suite
• Strong communication skills dealing with clients and trade personnel
• Intermediate to high general computer literacy
• Experience working in a team environment
• Knowledge in the operations of a building services/facilities maintenance organisation
• Problem solving motivation
• Technical knowledge of trades preferred but not essential. 

If you are looking for a challenging and dynamic work environment with an organisation where you can make a difference and desire working in a South-side location, please forward your CV together with a covering letter by selecting the 'Apply' link now.