Service Desk Analyst

Looking for Service Desk Analyst - SydneyYour New Company Sydney State Govt. is Australia's anti-money laundering and counter-terrorism financing regulator and financial intelligence agency, supporting law enforcement and national security through financial intelligence.
Your New RoleSydney State Govt. is seeking an experienced Service Desk Analyst to provide onsite and remote IT support to staff in the Sydney office. This APS5-equivalent role sits within the Information & Technology Solutions (ITS) Branch and supports day-to-day IT operations, incident and service request management, and end-user technology.
Key responsibilities

• Provide high-quality onsite and remote IT support, including executive support
• Manage incidents and requests in line with ITIL processes
• Administer user accounts, access and permissions
• Support end-user devices, peripherals and asset management
• Troubleshoot hardware, software and basic network issues
• Maintain documentation and contribute to service improvements
• Ensure compliance with IT security policies

What you'll need to succeed

• Windows 11
• Microsoft Intune
• Active Directory & Azure Active Directory (Entra ID)
• Microsoft 365, Office applications and Exchange Online
• End-user hardware (Microsoft Surface Pro, Apple iPhones, Cisco videoconferencing, MFDs)
• Basic network troubleshooting (VPN, LAN)
• ITSM tools such as Jira or ServiceNow

What you'll get in return

• Opportunity to work with a critical national security agency
• APS5-equivalent contract role in a stable and well-structured IT environment
• Hands-on, onsite technical role with exposure to executive-level support
• Potential contract extensions based on performance and operational needs

What you need to do now

• If you're interested in this role, click 'APPLY NOW' to forward an up-to-date copy of your CV, or call now (Kasak Yadav - +61 282269845 / [email protected]
• If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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