Service Desk Technician - 12 Month Contract

ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.

• Drive in Drive Out option from Sydney with Camp Accommodation & meals.

• Site based role in Merotherie

• 12 Month Fixed Term Contract

The Opportunity

Acciona is looking for a proactive and technically capable Service Desk Technician to join our Sydney-based ICT team. In this pivotal role, you’ll deliver high-quality Level 2 support across systems, applications, hardware, and mobile services—ensuring our people stay connected, productive, and supported.

You’ll be hands-on with incident and request management, hardware and software deployments, and stakeholder support, working closely with both local and global ICT teams.

If you thrive in fast-paced environments, enjoy solving complex technical problems, and take pride in delivering great service, we’d love to hear from you

Key Responsibilities

• Incident & Service Request Management - Provide Level 2 support by logging, triaging, and resolving incidents and service requests using ServiceNow.

• Hardware & Software Support - Install, configure, and support computer hardware, Microsoft-based software, and peripheral devices.

• Ticket & SLA Management - Actively manage and prioritise your ticket queue to ensure timely resolution within agreed SLAs.

• Documentation & Knowledge Sharing - Maintain clear, accurate ticket notes and contribute to the development and improvement of Knowledge Base articles.

About You:

• Proven experience in a Level 2 role within a large matrix organization.

• Mobile Device Support: Proficiency in supporting mobile devices (iOS and Android) and Office 365 PC programs.

• PC Hardware Knowledge: Expertise in PC hardware configuration, including maintenance of printers and scanners.

• Communication: Excellent communication skills to effectively interact with stakeholders and provide clear support.