Service Improvement Analyst - Ways of Working

Role type: Fixed-Term – 10 months 
Department/ School: Enterprise Services Group 
Salary: UOM 7 $111,275 - $120,453 p.a. plus 17% super  

• Impactful service improvement support role / translate service designs into clear roles and ways of working / contribute to University-wide operational transformation 

• Bring your service improvement skills to a collaborative team and help shape how services operate. 

• Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.  

The University of Melbourne  
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website. 

Your next career opportunity  
In this role, you will translate service design decisions into clear role and ways-of-working guidance. You will support enterprise-wide service improvement by creating documentation that enables consistent, sustainable service delivery. 

What you will deliver:  

• Prepare clear, structured role and ways-of-working documentation aligned with agreed service models and outcomes. 

• Collaborate with Service Improvement Leads and project teams to clarify roles, responsibilities, and expectations from designs. 

• Review inputs, synthesise findings, and prepare design artefacts under guidance from the Service Improvement Lead. 

• Develop and maintain capability-related documentation, including role expectations and inputs to learning and development plans. 

• Engage stakeholders to gather, clarify, and document information that supports downstream HR and change planning. 

You may be a great fit if you:  

• Hold qualifications or equivalent experience in service improvement, business analysis, systems thinking or related areas. 

• Bring practical experience supporting service improvement or service design initiatives within large, complex organisations. 

• Understand service improvement and design approaches and apply them to documentation, analysis, and design activities. 

• Gather and synthesise qualitative and quantitative information to produce clear role and ways-of-working artefacts. 

• Support workshops and interviews by preparing materials, capturing outcomes, and translating discussions into structured documentation. 

• Demonstrate strong written communication, collaborative working style, and a growth mindset in evolving project environments. 

For further information please refer to the attached PD's.  

What we offer you!  
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:  

• Build future financial security with 17% superannuation 

• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being  

• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning 

• Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave and cultural leave 

• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company  

• Health and well-being services including a leading Employee Assistance Program  

For more information check out our benefits page!  

Your new team – Enterprise Services Group 
Enterprise Services Group enables transformation and operational excellence by delivering high-quality shared services across the University. The Service Experience and Improvement team partners with functions to redesign services, clarify roles, and improve experiences. You will join a collaborative, future-focused team advancing Strategy 2030 by improving how services support students. 

Be Yourself  
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb. 

We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process. 

Aboriginal and Torres Strait Islander Applicants  
We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff.  
    
Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at [email protected].  

Application essentials: 

• Visit "apply with us" to learn more about the process, including tips and FAQs. 

• You must have current valid work rights for Australia. Visa sponsorship is not available for this role 

• A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.  

• Please upload your resume and a cover letter outlining your interest and experience as part of the application process.  

• Please upload your responses to the Selection Criteria, found in the Position Description. 

Want to know more? 

• For questions related to our recruitment process email Mick Powar at [email protected] 

• For recruitment adjustments contact Kim Groizard on +61 3 9035 3218 or at [email protected] (subject: 'Recruitment Adjustments').  

Apply today and join a community that’s shaping the future. 

Applications close: Wednesday 24th June 11:55 PM; Melbourne time zone.  

Position Description:  

JR-013389 - Service Improvement Analyst - UOM 7 PD.docx

JR-013389 - Service Improvement Analyst - UOM 7 PD.pdf