Service & Insurance Coordinator

Acknowledgement of Country:

Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.

About us:

At Hostplus, we passionately provide our over 1.7 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

We are looking for an experienced customer service provider who can assist us with face-to-face servicing and management of claims.

About the role:

Your main responsibilities include efficiently managing claims, ensuring positive relationships with members, participating in team meetings and training. This role combines technical expertise, customer service excellence, and a commitment to regulatory compliance, making it a key driver of success for both the Claims Team and ServicePlus team.

You’ll report in to both the ServicePlus & Claims Manager, actively contributing to both functions. Join us in shaping a positive and efficient claims experience for Hostplus members.

About you:

The ideal candidate will possess the following skills:

Customer Service:

• Proven experience in customer service or call centre, preferably in financial services
• Ability to understand and explain complex concepts in simple terms.
• Experience working in a fast-paced environment with effective prioritization.
• Demonstrated ability to build rapport with internal and external customers.
• Knowledge of superannuation, insurance, or advice models is advantageous.
• Friendly, caring, can-do approach to work is a must.
• Bring a friendly, caring, and can-do approach to the workplace.

Claims:

• Although it is desirable to have claims experience it is not a requirement.
• Through on the job training you will be coached in the claims process.

We welcome applicants from Hospitailty, Retail, Contact/Call Centres and other customer facing industries. It is important that you have previously worked in an environment with competing priorities.

Why work for us:

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

• 15% superannuation.
• Access to subsidised financial advice.
• Salary packaging.
• Flexible work arrangements.
• Excellent EBA based conditions eg: including generous, flex leave, paid parental leave, long service leave at 5 years, additional leave over Christmas shutdown.

How do I apply?

If you are interested in this opportunity, please follow the prompts to make an application.

We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.

We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, neurodiverse individuals, women, and people with a cultural or linguistically diverse background. If a reasonable adjustment is required to assist you during the recruitment process, please reach out to us via email at [email protected].

We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check.

We Care: We care about our work, our clients and colleagues.

Better Together: We’ve got each other’s backs, and we never walk alone.

Go For it: We are optimistic, and we focus on solutions, not problems.

Keep it real: We are honest, genuine, straightforward and transparent.

Be Proud: We are proud of who we are and the work we do every single day.