Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

• Build a rewarding career with an organisation that truly puts people first!
• SCHADS Level 6B ($55.72- $58.19 ph) + Super + Salary packaging benefits
• Full time opportunity with flexibility to WFH 1 day per week!

About the opportunity

Are you a strategic thinker with a heart for community? Do you thrive in leadership roles where your ability to inspire teams, build partnerships, and deliver meaningful outcomes truly makes a difference?

Wellways is seeking a Service Integration Lead for our Townsville area, to champion integrated, person-centred services.

This is more than a leadership role, it’s an opportunity to embed trauma-informed, culturally safe practices while driving innovation and inclusion through the Carer Gateway program.

We’re looking for someone who brings:

• Proven leadership experience: you’ve led multidisciplinary teams, navigated complexity, and delivered results with empathy and clarity.
• Strong report writing and analytical skills: you know how to translate data into insights, craft compelling narratives, and communicate impact to diverse stakeholders.
• Sound operational skill: you know how to support a team to logistically and operationally plan and implement service.
• A deep understanding of your local community: you’re connected, committed, and ready to co-create solutions that reflect regional strengths and needs.
• You are a networker and have a relational approach: you understand the importance of working together.
• You enjoy a fast paced and dynamic work environment: yet you bring a sense of calm with you.

You’ll work closely with Counsellors, Coaches, Peer Support Facilitators and the Carer Hub Navigator to ensure services are inclusive, trauma-informed and culturally safe.

A core focus of this role is to lead and embed community development strategies that strengthen local capacity, build collaborative partnerships, and ensure Wellways services are responsive, inclusive, and connected to the community’s unique needs. This role requires strong leadership, communication and problem-solving skills, as well as a deep understanding of the local community and relational model of care.

This role offers a hybrid arrangement of 1 day WFH and 4 days in the office.

To be successful in this role, you will need:

• Tertiary Qualifications in a social science or related discipline or equivalent experience
• Demonstrated experience working within the specified local community in at least one of the Caring, Mental Health, Community, Disability or Health Sciences Sectors
• A minimum of 2 years’ leadership experience
• Available to participate in ‘out of hours’ activities as required
• Right to work within Australia
• Current valid Driver’s Licence and the ability to undertake some travel
• NDIS Worker Orientation Module Certificate (free online course)
• Satisfactory National Police Records Check
• NDIS Worker Screening Check and Working with Children's Check (Employee/Paid)

What we will offer you:

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.

For a confidential discussion about the role, please contact Kathleen Roser at [email protected]

Please click here to download a copy of the position description to see further details relating to this role.

Ready to Apply? Please apply by including an up-to-date CV and a Cover Letter addressing the following criteria:

• Vision for Integrated Service Delivery in your local community
  Share your understanding of integrated care and how you would bring together services, stakeholders, and systems to support carers holistically in your specific local region.
• Strategy to Impact: Delivering on KPIs with Heart
  Tell us how you’ve balanced strategic planning, operational delivery, and human-centred outcomes in previous roles.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

If you’d like to know more about our reconciliation commitment, click here  Reconciliation | Wellways

Job Description Summary

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

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