Service Manager

Are you a motivated leader with a passion for aged care and community? 

About Us

At Palm Lake Care, care isn’t just what we do it’s who we are. As a proud, family owned organisation, we’ve built our reputation on values that put people first. Across our seven premium aged care communities, we provide personalised residential, respite, and palliative care in vibrant, welcoming environments where every resident feels truly valued.

Our team is united by a simple promise, I will make a difference for you, right now. That belief drives us to go the extra mile because the little things often matter most. Here, respect is at the heart of every interaction with residents, families, and each other because how we treat people conveys everything about us as a company and you as an individual.

Our Palm Lake Promise to you is that here, you will make a difference.

Position Details

Palm Lake Care Mount Warren Park is seeking a Service Manager in leading day-to-day operations, ensuring exceptional hospitality, safety and compliance in a welcoming and well-managed environment for residents, families and staff. This is a fixed term role concluding June 2027.

Responsibilities

The Service Manager is to manage overall operations and is responsible for the effective and successful management of the aged care community. This shall be carried out in accordance with the philosophy/values/pillars, objectives and policies contained within the integrated management system for Palm Lake Care whilst meeting legislative requirements and standards. Your responsibilities will include: 

• Consult and co-operate with the directions provided by Palm Lake Care-Central Support- Management in meeting the operational and administrative needs of the community

• Assisting with recruitment, onboarding, rostering, performance management and ongoing development of staff.

• Ensuring compliance with Aged Care Quality Standards, infection control requirements, and occupational health & safety legislation.

• Assisting with audits, corrective action plans, quality assurance programs, and continuous improvement initiatives.

• Coordinating administrative processes related to admissions, resident tours, stock control, and daily operations.

• Fostering strong communication and teamwork with staff, residents, families, contractors, allied health professionals and management.

• Assisting with monitoring and management of budgets, supplies and resources to support efficient service delivery.

• Promoting a safe working environment through incident management, manual handling practices, PPE use, and staff training.

• Coordinating and delivering mandatory and ongoing staff training in consultation with education and clinical leaders.

• Actively supporting and promoting the Palm Lake Care's philosophy, values and workplace culture.

What We’re Looking For

To thrive in this role, you will bring a blend of hospitality knowledge, leadership, and a passion for service excellence.

You’ll need:

• Minimum 3 years Managerial experience. 
• Minimum 2 year of experience in a senior administrative role.
• Experience assisting with staff recruitment, onboarding, rostering, performance management and team development.
• Excellent written & verbal communication skills, with the ability to communicate effectively with all levels of management, staff, residents and their respresentatives.
• Refined interpersonal skills, with the ability to build rapport and strong working relationships across a range of stakeholders. 
• Confidence to deliver staff training and development sessions
• Current National Police Check & Drivers Licence.
• Strong organisational skills and an eye for detail.
• A positive attitude, initiative, and a solutions/continuous improvement orientated approach to operational challenges & change.

You’ll stand out if you have:

• Previous experience in aged care or healthcare environment, with knowledge of Aged Care Quality Standards

• Business management or OH&S qualifications

Why Join Us?

At Palm Lake Care, we pride ourselves on offering exceptional lifestyle communities and providing our staff with a supportive and rewarding work environment. We offer our team:

• Competitive Remuneration
• Partnership with a pioneering Central Support Team dedicated to innovation and enhancement.
• A dedicated admissions team to ensure optimal occupancy, leaving you free to focus on your responsibilities.
• Work-life Balance with flexible working hours.
• 24/7 free access to compassionate, confidential support with our Employee Assistance Program (EAP)
• Celebrate Milestones with tenure rewards!
• Supportive team culture – Be part of a vibrant and inclusive community where your contributions are valued
• Career Opportunities - Palm Lake Group spans 4 entities, 27 lifestyle resort communities and 7 aged care facilities across Australia's east coast, from development & construction to resort management & aged care, the career pathways and opportunities with Palm Lake Group are truly endless.

Join a Team That Cares

We believe belonging and connection are fundamental rights of ageing. If you’re ready to make a meaningful impact through the joy of food and hospitality, we’d love to hear from you.

As an inclusive and culturally sensitive workplace, we invite individuals from Aboriginal and Torres Strait Islander backgrounds, and all walks of life, to apply.

Apply now and become part of a team that truly cares.

All applicants must provide a valid national police check and undergo a pre-employment medical assessment.

Please note, all Palm Lake Care Communities are smoke-free workplaces.