Service Now Engineer

About Us

The Reece Group is proud to support our customers who provide essential services to keep the community safe, healthy and well. Whether that is keeping the water running, the heating and cooling on, maintaining refrigeration, or supporting our infrastructure.  

Reece is a forward thinking, dynamic and technology driven company which continues to grow and diversify.  We promote a fun and innovative work culture and this position is based at our Head Office (Support Centre) which is just 8 mins walk from Richmond station. 

About the Opportunity

In this role you will play a key role in designing, developing and maintaining solutions on the ServiceNow platform to support Reece’s business operations.  As part of our Modern Workplace Enablement team, this role goes beyond ITIL processes and will extend into other business functions, leveraging ServiceNow as a strategic enabler across the organisation. This will require a genuine interest in understanding the business, collaborating closely with support teams, and driving automation and innovation—including potential involvement in AI capability setup.

About you

On the technical front we are seeking someone who has a strong understanding of ITIL processes, that can help us extend our current work beyond IT.  You’ll be proficient in scripting (JavaScript, Glide API) and ServiceNow integrations.  Experience with automation will be highly regarded, along with any experience with AI/ML techniques.  Looking for someone with an inquisitive nature, a proactive and adaptable approach to solving problems.  Excellent stakeholder management and communication skills are a must!

If this sounds like you, apply now!