Service Receptionist - with Growth Opportunities

Our Employee Promise to You

• Support from a highly energetic, diverse team and an experienced Service Manager
• Highly competitive hourly rate & overtime available!
• Newstead Hub Rewards & Recognition Program 
• The opportunity to be a part of Eagers Automotive's biggest Dealer Hub
• Employee purchase policy
• Monthly/Annual Awards & Events + Quarterly Food Truck Festival
• Ongoing Progression and Career Development - WE Invest in YOU!
• Discounted health insurance, vehicles, car insurance, and servicing!
• Health & Wellness: Employee Assistance Program - Personal Coaching, Counselling, Relationship or Financial Advice & more!

The Opportunity

Austral Volkswagen is seeking an ambitious, dedicated and experienced Service Receptionist to join our dynamic Service team. 

With a highly employee-centric leader, the opportunities for development are endless. This is not your every day Receptionist role, this vital role is focused on ensuring our valued customers are receiving a high standard of prompt communication over the phone & in person - in order to maintain and deliver the Ultimate Customer Experience alongside your team, with the unified goal and culture of “One Team, One Vision”.

The Role

At Eagers Automotive we are pioneers, forward thinkers & committed-collaborators - No job is too small, and no idea is too big so it is incredibly important that we engage with employees that align with our core values of integrity, inclusiveness, owner’s mindset and agility. Our successful Service Receptionist will have an Owner's Mindset and be responsible for the inbound calls while having an eye for detail when it comes to their administrative tasks.

Reporting to the Service Manager, you will work in a fast-paced environment in which you will be required to juggle multiple priorities to ensure that customers are always our number one focus.

About You 

• A commitment to delivering a high standard of customer service
• A confident phone manner and developed communication skills
• High attention to detail
• Time management skills in order to juggle a busy department
• Ability to work under pressure
• Initiative to help on the front line if the need arises
• Good organisational skills
• Quick thinking & problem-solving skills

Key Responsibilities 

• Connect with customers at the desk and over the phone, build rapport quickly and act with integrity - always
• Deliver an exceptional customer experience with a high level of professionalism
• Be hungry to learn and humble when mistakes are made - we are human after all
• Use your owner’s mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlines
• Be agile and flexible to change, things move pretty quickly here
• Answer inbound calls for the Service Department promptly
• Make Service Appointments via phone and email
• Prepare repair orders and update customers details, ensuring accuracy of data recording
• Co-ordinate transport for Customers to and from the Dealership
• Liaise with the Workshop/ Parts Department and other front-line staff
• Perform clerical duties as required, scanning, filing, photocopying and general administration
• Other administrative duties as required by the Service Manager to support the Parts and Service Department

Here is why you should join Australia’s Largest Automotive Retailer:

At Eagers Automotive we are working towards our vision of being Australia’s most admired Automotive Group and we have the talent to make it happen, along with 110 years of rich company history as a legacy. With over 8,000 employees across 33 car brands & 300 dealerships within Australia & New Zealand, and a footprint in every capital city - there are endless opportunities for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things. 

As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner’s Mindset | Agility