Service Repairs Manager

Date Posted:

Country:

Location:

We are looking for an experienced Service Repairs Manager to join our team in Melbourne, Victoria.

This permanent role reports to the Service Sales & Operations (VIC & TAS) and is responsible for leading a field-based Service Repairs team across the Victorian portfolio.

About You

This is a hands-on leadership role that combines service repairs management with end-to-end project delivery, including Upgrade and Modernization work.

You will oversee work from planning through to execution, ensuring safe, efficient, and high-quality outcomes for customers while driving business performance.

• Permanent full-time role

• Melbourne-based position

• Competitive salary package including car allowance and incentives​

Key responsibilities

• Lead and manage the Service Repairs team, overseeing both day-to-day repair activity and project delivery

• Deliver repair and upgrade works as an integrated function, including planning, execution, and completion of projects

• Manage project scope, schedules, budgets, procurement, labour, and subcontractors to achieve operational and financial targets

• Drive team and individual KPIs including sales, margins, labour hours, and productivity

• Provide coaching, mentoring, and development to field employees to improve performance and capability

• Ensure safety compliance and promote a strong safety culture across all activities

• Partner with Sales teams to support estimating, customer engagement, and growth opportunities

• Oversee quality through inspections, audits, testing, and commissioning, ensuring adherence to standards and customer requirements

• Ensure compliance with company policies, contractual obligations, and legislative requirements

• Build strong relationships with internal teams, customers, consultants, and suppliers

• Support operational needs such as duty supervisor roster and peak workload management.​

What you will need to be successful

• Minimum 5 years’ experience leading teams within a construction, service, or trades environment

• Have an Electrical/Mechanical license or trade qualification (desirable) with a Trade background (lift industry experience highly regarded)

• Proven experience delivering projects end-to-end, including planning, budgeting, scheduling, and execution

• Strong leadership capability with the ability to coach, develop, and motivate teams

• Sound commercial and financial acumen with a track record of achieving business targets

• Excellent communication and stakeholder management skills

• Strong technical and IT skills, including reporting and mobile systems

• Relevant certifications such as Front Line Leadership or project management qualification (desirable)

• Current driver’s licence and full Australian working rights​

Why join us

• Lead a high-performing team while delivering meaningful repair and upgrade projects

• Work in a diverse role combining leadership, technical expertise, and project delivery

• Opportunity to influence safety, performance, and continuous improvement

• Supportive culture built on accountability, teamwork, and results

Apply Today and Help Us Build What's Next

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Privacy Policy and Terms:

Click on this link to read the Policy and Terms