Service Technician

Last date to apply:

.

Position/Job Description:

·         Customer satisfaction

·         Profitability

Essential Duties:

• Efficient and effective repair of Heavy User customer equipment

• Develop Heavy User customer relationships

• Adding value to customers through increased productivity, accuracy and reduced operating costs

• Technical support and training of Heavy User customers

• Growing local Heavy User service potential

• 72 hour turnaround on all service jobs

Preferred qualifications:

·         Excellent mechanical aptitude

·         Experience in repairs of equipment with small 2 and 4 stroke engines

·         Basic hydraulic and electrical knowledge preferred

·         Forklift licence

Skills and Capabilities:

Judgment/Decision Making, Problem Solving, Integrity, Resourcefulness,  Individual time management,  Independence, Stress Management, Customer Focus, enthusiastic, self motivated, flexible, Relationship Building, Team orientated, Reliable, accurate, ability to read schematic drawings/product diagrams & IPL’s, basic mathematics, Team Player.

Contribute towards the Husqvarna Group culture by demonstrating behaviours aligned with our Culture Themes (Bold, Dedicated, Care) in every aspect of role delivery and during all interactions with stakeholders

Internal and External Contacts/Customers:

• Excellent interpersonal kills both verbal and written

• Effective and active listening skills

• Influencing skills

• Positive contributor to the Husqvarna Team

Measure of Success:

Contribution

·         Service and repair all in coming equipment. Determining extent, type and cost of repairs.

·         Placement of orders for spare parts for quoted projects and commonly required spare parts.

·         Maintain documentation of repairs and quotes

·         Pre-delivery of equipment

·         Assess warranty claims

·         Housekeeping in work area.

Performance Indicator:

·         Accuracy/quality of repairs

·         Timeliness of repairs

·         Customer complaints

·         Profitability of workshop

·         Accurate diagnosis of faults

·         Accurate & Lean parts supply

·         Accuracy of Job Cards, quotes

·         Maintenance of repair register

·         Initiatives generating improvement and streamlining of processes

·         Presentation of work area

# of warranty claims     

Contribution

Monitor customer satisfaction with services and products.

Performance Indicator:

·         Customer feedback/complaints log

·         Number of customers using service

·         Profitability of workshop

Repeat business

Contribution

Actively work across departments to effect timely communication for the HU customer.

Performance Indicator:

·         Timeliness and accuracy

·         Effective interdepartmental communication

Contribution

Contribute to successful operation of team and branch. Extending beyond own duties where required to assist team members and drive profitable and successful outcomes for HU customers and Husqvarna.

Performance Indicator:

·         Peer Feedback

·         Motivation

·         Dedication

Professionalism

Contribution

WH&S

Be committed to maintaining a safe and healthy workplace consistent with company policy and individual well being.

Performance Indicator:

·         0 LTI’s

·         0 Compensation claims

·         0 Near miss incidents

Participation in workplace inspections and risk assessments