Service Technician

Who Are we?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

We’re looking for a skilled and customer‑focused Field Service Engineer to deliver break‑fix support, installations, and technical services across our printer and audio‑visual product range. If you enjoy hands‑on work, solving problems, and working directly with customers, this role offers a rewarding and varied day‑to‑day experience.

Key Responsibilities

• Deliver high‑quality pre‑ and post‑sales technical support through scheduled Service Orders
• Complete on‑site and remote hardware and software installations, including securing wall fixtures and celling mounts for our Audio-Visual equipment
• Provide clear and effective end‑user training on our solutions
• Diagnose and resolve software issues logged via Service Orders
• Attend Field Service calls and consistently meet customer satisfaction targets
• Communicate machine faults and service outcomes professionally and courteously
• Follow all processes for chargeable service work outside contracted agreements
• Document workflow or site changes made outside the original project scope
• Accurately record and account for all spare parts and consumables used

Ideal Candidate Profile

• Previous experience in a similar Field Service or technical support role
• Excellent customer service and communication skills
• Ability to perform under pressure and manage competing priorities
• Strong technical aptitude and problem‑solving ability

To be successful in this role:

This position suits someone with strong technical capability and a willingness to learn. Full training across our products and services will be provided.

You will also bring:

• Experience resolving technical or network‑related issues (highly desirable)
• A current driver’s licence and willingness to obtain a WWCC, Police check, Working from Heights and White Card
• Confidence working independently on client sites
• A strong customer‑first mindset and professional presentation
• Proactive identification and management of potential technical issues
• Experience in IT, print/copy, or industrial print environments (advantageous)

Please note: This role requires full working rights in Australia and does not offer sponsorship. We are looking to fill this position as soon as possible.

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

• Paid Parental Leave
• Purchased Leave Scheme
• Participation in our RedE recognition program
• Free income protection cover
• Wellness program
• Novated leasing

Employment Type