Service Technician (Services)

Who we are

Acusensus is an Australian technology success story with offices across Australia, the  United States, the United Kingdom, and New Zealand. Founded in 2018, we have developed world-leading technology focused on reducing road fatalities and injuries caused by distracted drivers.  We are global in our aspirations and have some of the best (and smartest) team members on the planet. 

The Opportunity

The Service Technician works with the hardware and software that drives our distracted driving and speed detection technology solutions and is based at our newly opened depot in Rockhampton.  The role is responsible for assembling, deploying and supporting a range of fixed and mobile platforms that integrate radar and camera hardware with operating systems and communications software. Our technologies involve equipment installed at the roadside, real-time sensor and camera interfaces, decision algorithms, machine learning based detection algorithms, file transfer and monitoring systems, web user interfaces and cloud-based infrastructure.

In addition to holding a high level of technical knowledge, electrical skills, mechanical skills  and fault-finding abilities, our Service Technicians have the ability to plan and organise work to best serve the interest of Acusensus and our Customers.

This role reports into the Project Engineering Lead based in Brisbane and works in close collaboration with Project Engineers, other Queensland based Service Technicians and Enforcement Trailer Operators.

What you'll bring

• Demonstrated problem-solving and analytical skills
• Highly developed technical diagnostic and troubleshooting skills 
• Ability to know when to escalate an issue to the next level
• Highly developed communication skills to liaise with various departments including Enforcement Trailer Operators in the field to identify and troubleshoot a fault in a remote system
• A well-rounded team player, who is reliable, patient and enjoys helping others.
• Highly disciplined approach to documentation and record keeping to meet QA and QC requirements
• Ability to tow and reverse heavy trailers
• Commitment to Workplace Health and Safety and continuous improvement

Experience and Qualifications

• Tertiary (TAFE or University) qualification in either electronic, electrical or computer related fields or relevant demonstrated experience.
• Electronic/electrical knowledge and ability to read, create and/or modify technical diagrams, drawings, schematics or plans
• Mechanical and small diesel engine knowledge and skills
• Fault finding using appropriate knowledge, measurement tools and aids
• Be familiar and confident with computers/IT based work, understanding of networking 
• knowledge of UNIX Systems would be highly regarded,
• Command Line and PowerShell experience
• Knowledge of Networking equipment (switches, patch panels, VLAN routers, firewalls, VPN, etc.)
• Full drivers license 

Why Join Us

• Attractive Remuneration & Benefits packages that reward and recognise positive impact
• Career development opportunities within a growing and dynamic company
• Work in a high performing team with a broad range of skill sets and job backgrounds

How to apply

To apply, visit www.acusensus.com.au/careers or apply directly via this advertisement. If you have any questions or would like to discuss the role in greater detail, please email [email protected]

At Acusensus, we're building a diverse and inclusive workplace where everyone feels empowered to drive positive change. We're committed to fostering an inclusive environment where creativity and authenticity are celebrated. No matter your background, if you're passionate about making a difference, we encourage you to apply.