Services / Operations Manager - Exciting Challenge

About Us

At Redmen we are passionate about delivering cost-effective evacuation training and procedures to our clients with honesty and integrity. With over 40 years of experience in providing a wide range of fire protection / evacuation training solutions, our integrity is our clients' guarantee for the protection of their business and their employees/visitors/clients.

About the Opportunity

An exciting new opportunity has become available for a full-time proactive Services / Operations Manager working across key areas of the business - Technical Customer Support, Field Service, and Training, we are seeking a dynamic employee preferrable with a trade background and sound operational and leadership capabilities.  Leading a high performing team, you will focus on achieving organisational objectives and have a "customer first" mindset.   

Position responsibilities:

• Lead, mentor, inspire and train the team, guiding them to achieve their full potential with clear direction, effective communication, and a commitment to excellence.
• Customer Champion: Be the hero for customers facing issues, resolving them promptly and cost-effectively, all while maintaining a positive and professional demeanor.
• Process Improvement: Identify opportunities for process enhancements and operational efficiencies, implementing best practices to drive continuous improvement.
• Resource Allocation: Manage resource allocation, including personnel, equipment, and materials, to meet service demands effectively.
• Manage labour resources, in collaboration with supervisors.
• Ensure implementation and comprehension of Quality Systems and total quality management in all service aspects, adherence to procedures, and compliance with company standards.
• Budget Management: Contribute to budget development, cost control, and financial reporting within the service operations domain.
• Compliance: Ensure that all service operations adhere to relevant safety, regulatory, and industry standards.
• Proactively identify areas of business improvement to improve efficiencies and effectiveness.
• Conduct regular huddles to ensure quality service is living and breathing in our organisation. 
   

About You

• You're a person who has a high attention to detail, quality focused person that doesn't compromise and cut corners, with a passionate about making a difference.
• Strong leadership and team management skills, with the ability to motivate and guide teams toward common objectives.
• Exceptional organizational and multitasking abilities to manage multiple divisions and projects simultaneously.
• Analytical mindset, with the capability to analyze data, identify trends, and implement effective strategies.
• Excellent interpersonal and communication skills to liaise with internal teams, customers, and stakeholders.
• Familiarity with relevant regulations and standards in the fire safety industry is a plus.
• Detail-oriented with a high level of accuracy and integrity.
• Adaptability to change in your role as the business continues to expand.

About the Benefits

• Paid birthday leave – get paid to stay at home on your birthday.
• Performance bonuses
• Extensive training
• Above market remuneration package

If you are looking for an opportunity to take your career to the next level and be supported along the way APPLY NOW or contact Human Resources [email protected]