Services Team Manager - Chiller

Job Details

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

About the role:

Exciting opportunity to join our Brisbane branch to manage the service delivery functions for Johnson Controls’ Chiller service team which include a team of technical field staff, apprentices and Service delivery Manager (SDM). This role will be responsible for employee development & coaching. You will lead the technicians to drive growth through direct sales and increase of contract base.

Responsibilities:

• Lead and drive teams to achieve operations KPI’s

• Drive operational excellence for the services of JCI’s Chiller team

• Review and management of monthly schedules for maintenance contracts, past due reports, contracts executed and costs/budgets

• Conduct customer account reviews focusing of profitability

• Oversee maintenance review activities including backlog review, onboarding, estimating and renewing plans

• Drive management of labour and materials

• Manage labour resourcing, forecasting and planning activities with a focus on billable hours, overtime and utilization

• Manage technician development through on-the-job training, coaching and performance management in line with business strategies

• Oversee recruitment and onboarding activities for new technicians

• Travel to site with technicians to ensure excellent service delivery

About you:

• Background in HVAC/Chiller industry is essential (sound Controls & Chiller knowledge beneficial)

• Excellent oral and written communication skills

• Excellent attention to detail and strong organisation and time management skills

• Ability to work in high pressure environment as a team and independently

If you interested in this role, please click the apply button. If you would like to have a confidential discussion before applying, please contact Amy on 0417 445 920.

JCI’s Diversity & Inclusion 

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. ​​​​​​ Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.