Shared Services Manager

About the Role

We are seeking a dynamic and results-driven Manager to lead our Shared Services team. Reporting directly to the General Manager Finance, this role is pivotal in managing all AR/AP functions, optimizing processes, and driving performance across the department.

Key Responsibilities

• Lead the Debtors team in managing outstanding debts in line with company credit policies.
• Serve as the primary contact for customer debt collection and dispute resolution.
• Report delinquent accounts and manage referrals to debt collection agencies.
• Assess and report on bad and doubtful debts, including provisions.

• Manage the AP team and ensure compliance with local and US policies.
• Oversee the AP ledger and support branches with purchase order and payment queries.

• Monitor and manage cash flow across entities.
• Maintain accurate cash flow forecasts and optimize collections and payments.
• Ensure strong internal controls across AR, AP, and Treasury functions.

• Invest in team development through training and performance monitoring.
• Foster a high-performing, professional team culture.

Skills & Experience

• Proven experience in a Shared Services role.
• Strong financial and accounting background.
• High attention to detail and professional demeanor.
• Industry experience and results-oriented mindset.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.