Shared Services Support Officer

You’re agile, keen and open to meaningful work and opportunities that come your way.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Working as part of a team delivering customer-focused shared services, you will support internal and external customers in a fast-paced contact centre environment.

This role will see you respond to enquiries across multiple channels, resolve issues at first contact, and process transactions accurately and efficiently.

For more information on this position and business unit, view the role description and information pack.

About you

You will deliver strong customer outcomes in a high-volume environment.

Your communication skills, attention to detail and ability to manage multiple systems,developed in contact centre, shared services or similar environments will see you succeed.

You're recognised as a customer-focused communicator, skilled at resolving enquiries and working in fast-paced, KPI-driven settings.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.