Shop Supervisor

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Duties and Responsibilities:

Sales & Stock

• Ensure all shops’ sales operation is properly carried out.
• Ensure that the inventory control system is adhered to and maintained.
• Monitor stock situation and take necessary corrective actions.
• Monitor and review the effectiveness of the shop's presentation.
• Investigate all stock discrepancies.

Customer Service

• Ensureall guests are well attended to.
• Handle all guests related issues factually.
• Analyze guests’ feedback/complaints and suggestions to prevent reoccurrence or make recommendations for improvement.
• Ensure that our image and standard of service is consistently abided by.

Staff

• Orientated new staff and develop and implement training programs to upgrade the staff.
• Handle all staff issues- e.g duty rosters annual leaves guidelines etc.
• Train staff in sales techniques product knowledge and customer service.
• Supervise and motivate staff to maximize sales and to promote personal growth.
• Counsel and discipline staff when necessary.

Qualifications

• Excellent verbal communication skills.
• Strong supervisory and leadership skills.
• Thorough understanding of stores procedures and policies.
• Excellent organizational skills and attention to detail.
• Ability to keep accurate records.

Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.