Site Support Senior Technician

Location: Melbourne – Yarra Falls. 

In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex. 

We give you a world of potential

We have an incredible opportunity for a Site Support Senior Technician to join the team.  Within this role, you will be able to make a real difference in the work you do and what you provide for others in the business. 

We’ve listed below other reasons why Computershare is a great company to work for.

• Our leadership team are invested in developing and training our employees, so you will have the opportunity to carry on learning and progressing
• You will be working within a supportive department, where the teams are focused on being the best
• We’re a global organisation; you’ll be exposed to the wider business and opportunities to work in a global capacity
   

A role you will love 

As a Site Support Senior Technician, you will play a crucial role in providing extensive support and advice on a wide range of IT services and technologies. Your role will involve investigating, diagnosing, and resolving complex issues related to hardware, software, and connectivity, as well as supporting and delivering a pipeline of project work.

Key responsibilities include:  

• Act as an escalation point for the Technology Team and Business for service requests received and monitor service board escalations
• Provide wide-range technical support and solve problems to make technology straightforward for clients
• Maintain clear communication with the technology team and internal customers, ensuring all incidents and requests are handled effectively and within agreed service levels
• Train and mentor other Technology team members including Site Support and Service Desk, ensuring internal documentation is up to date to assist team learning
• Support and guide the Global Tech Support Team to help members grow and develop their skills
• Lead by example, championing best practice throughout the team and others, and staying up to date with new technologies
• Provide physical support on site carrying ensuring excellent workspace environments
• Availability to travel to other sites locations will be required
   

What will you bring to the role

We are looking for someone who has meticulous attention to detail, strong communication and written skills. You will feel comfortable communicating with stakeholders at all levels, challenging professionally where appropriate. 

Key skills required:  

• Experience with Windows Active Directory, Microsoft Office 365 suite, Azure Active Directory
• Practical experience in technical support within busy, high-pressure environments, supporting a diverse range of users including executives and VIPs
• Proficiency in managing technical engineers, planning and prioritising workloads, and turning data into actionable insights
• Familiarity with security threats and mitigation strategies, and expertise in modern EUC solutions such as Windows 10/11, MS Office 365
• Strong technical, analytical, and interpersonal skills to drive continuous improvement and effective process automation
• Excellent communication skills and stakeholder management up to c-level executives
   

Rewards designed for you   

Flexible work to help you find the best balance between work and lifestyle. 

Health and wellbeing rewards that can be tailored to support you and your family. 

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.   

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. 

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.