SmartComm Business Analyst - Sydney

We’re seeking a highly experienced Technical Business Analyst based in Wellington, Auckland or Sydney, with strong experience in SmartComm and a passion for bridging the gap between business needs and technical solutions. In this role, you’ll work closely with clients, developers, and QA teams to gather and translate requirements, define solution designs, and support the delivery of SmartComm-based customer communication solutions. You’ll be responsible for analysing complex integration scenarios, documenting functional and technical specifications, and facilitating Agile processes. This is a hands-on, client-facing role ideal for someone who thrives in dynamic environments and enjoys solving problems collaboratively.

This role sits within our Information Services practice, one of four key areas at Tenzing, alongside Technology Services, Management Consulting, and Managed Services. The Information Services team partners with clients to deliver all things data including data science, data warehousing, and data migrations. We use proven methodologies along with industry-leading technology (like Snowflake!) to create scalable and sustainable data solutions tailored to our customer’s needs.

What you bring

You'll have proven ability in:

• Business analysis in technical environments (at least 5 years' experience)


• Working with SmartComm or similar CCM platforms


• Gathering and documenting business and technical requirements


• Designing and validating customer communication workflows and document templates


• Collaborating with developers and QA teams to ensure successful delivery


• Understanding of REST APIs and integration patterns


• Agile methodologies and facilitation skills
  
  

It’s important you have a minimum of three years’ experience in a consultancy, a strong background in application QA or development, and the ability to work independently. You’ll also be skilled in documentation, confident in estimating testing effort, and delivering work in line with those estimates.

SmartComm experience or certification is highly desirable, along with a solid understanding of application development and testing processes.

Why join Tenzing, who are we?

At Tenzing, we’ve been helping clients scale their mountains for over twenty years. We call it the Sherpa ethos - standing alongside our clients, doing the heavy lifting, and guiding them through complex transformations. As trusted partners in change, we work with some of Australasia’s leading organisations to deliver strategic and operational impact across industries.
Tenzing is an independent subsidiary of the Tech Mahindra Group, giving our people access to a global network of expertise and opportunities, while maintaining our well-known Tenzing ways of working and deep understanding of the local context across New Zealand and Australia.

We believe our people are our greatest asset. That’s why we invest in tailored career development, mentorship, and a collaborative environment where creativity and professionalism thrive. We also take the time to celebrate our wins, recognising individual and team achievements, and fostering a culture of appreciation and shared success.
Our leadership team is made up of highly experienced professionals who are passionate about what they do. They are deeply knowledgeable, approachable, and committed to empowering their teams, encouraging individuals to take on new challenges, grow their capabilities, and make a meaningful impact. Come meet them!

What we offer:

• Competitive Salary


• Discretionary annual bonus


• Flexible and hybrid working options.


• Ability to purchase additional annual leave.


• Life and Income Protection Insurance (fully subsidised)


• Discounted Medical Insurance


• Comprehensive Learning & Development programmes


• Wellbeing support including EAP and flu vaccinations


• Inclusive culture with regular social events and celebrations

If you're ready to work on meaningful projects, expand your technical toolkit, and grow within a consulting environment, we’d love to hear from you.