Social Media Manager

About Ticketek Entertainment Group 

Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live! 

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners. 

About the Role

The Social Media Manager is responsible for creating, publishing, and optimizing organic content across TEG’s priority events and entertainment brands. Sitting within the Creative & Content stream, the role delivers on-brand social assets that build awareness, drive engagement, and support ticket sales.

This is a hands-on production role covering ideation, copywriting, and community management. You will collaborate with internal teams and external creators to ensure best-practice execution, ensuring our brands remain at the forefront of fan conversation.

What does a day in the life look like?

• Execute social content production including copywriting, scheduling, and publishing across key touring brands.
• Develop platform-first strategies and always-on content plans that align with tour rollouts and commercial goals.
• Manage day-to-day channel operations, overseeing community engagement and reactive content for promoters like DAINTY and TEG Live.
• Coordinate with internal creatives and external partners to produce high-impact short-form video, imagery, and memes.
• Liaise with artists and stakeholders to secure content approvals and ensure brand-safe, best-practice execution.
• Monitor and report on performance metrics, applying audience insights to optimize future campaign reach and engagement.
• Support a global, fast-paced event cycle by managing content delivery across varied time zones and outside standard business hours.

About You:

What are we looking for?

• 5+ years experience in a social media or content production role, ideally in entertainment, media, music, or sport.
• Strong understanding of social platforms, formats, and audiences (Instagram, TikTok, Facebook, X, Threads, YouTube etc).
• Proven ability to create engaging content with strong copywriting, visual storytelling, and short-form video skills.
• Highly organised and collaborative, with the ability to juggle multiple campaigns and deadlines.
• Familiarity with social publishing, marketing automation, and analytic reporting tools such as Meta Business Suite, Later, Hootsuite, Sprout, or native platform tools.
• Genuine passion for live entertainment and events, culture, and digital creativity.
• Exposure to hybrid agency/in-house environments.

Desired experience

• At least 1 year experience working in a Social Media Manager role-mentoring/managing a small team.
• Experience managing high-volume content and community engagement across multiple channels simultaneously.

Other considerations for this position

• Due to the nature of this role, work is required outside of normal business hours and on the weekends.

• You will also be required to work with global teams across various time zones.

Here’s a taste of what TEG offers:

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team

Equal opportunities

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities. 

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview. 

*Only direct applications will be considered. No recruiters please*