Software Engineer, ServiceNow

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Join ANZ’s engineering community as a Software Engineer in ServiceNow, where you'll design, develop, and support innovative solutions that enhance critical banking services. Working across ServiceNow platform engineering, automation, and software development, you’ll build workflow automations, system integrations, and Certificate Life Cycle Management (CLM) solutions that improve efficiency, reliability, and user experience.

In this role, you'll collaborate with infrastructure, security, and application teams to deliver scalable solutions using technologies such as ServiceNow, JavaScript, React, Java, Spring APIs, Docker, and CI/CD pipelines. You'll also contribute to platform optimisation, incident resolution, and continuous improvement initiatives in a fast-paced Agile environment.

This opportunity is ideal for a technically curious and collaborative engineer who enjoys solving complex problems, leveraging automation, and working with modern technologies to help build the bank of the future.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Melbourne or Brisbane
Work Hours: Full-Time

What will your day look like?

• Provide overall support, administration, and maintenance of the ServiceNow platform and related applications such as the Certificate Management Module and Discovery.


• Design and develop  system integrations and process automations, fully leveraging the platform’s workflow and orchestration capabilities.


• Utilize server-side and client-side JavaScript, Ajax, JSON, and XML for development—preferably within ServiceNow components such as Business Rules, Script Includes, Client Scripts, and Transform Map Scripts.


• Understand application architecture and develop automation solutions supporting Certificate Life Cycle Management requirements.


• Perform Incident and Problem Management, applying fixes and resolving recurring issues to drive continuous improvement.


• Collaborate with application and infrastructure teams to plan and implement automated certificate installation and certificate life cycle management strategies.


• Develop system designs for automation, including coding, testing, debugging, and documentation.


• (Nice to have) Monitor and administer ServiceNow Discovery processes to support Certificate Discovery.


• Provide backup and support to other team members as needed—covering areas such as Service Catalog development, System API administration, security patching, and regression testing.


• Work with web services integrations using SOAP and REST protocols.


• Maintain functional knowledge of ITSM processes including Incident, Problem, and Change Management.

What will you bring?

• A strong foundation in both UI and API development, with hands-on experience in JavaScript (ES6), SPA development, and Spring-based API solutions


• Practical knowledge of React, microservices architecture, Java 8, and containerization (Docker)


• Solid exposure to CI/CD pipelines and modern software delivery practices


• Ability to create integrations using SOAP/REST and develop scalable, efficient web applications


• Strong analytical and problem-solving abilities, with a track record of resolving incidents and implementing long-term fixes


• Comfortable collaborating with geographically distributed teams and communicating effectively with stakeholders


• Working knowledge of Agile methodologies and ITSM processes such as Incident, Problem, and Change Management


• A growth mindset, eagerness to learn, and a commitment to delivering high-quality outcomes


• Nice to have: Experience or qualification in ServiceNow platform administration, scripting, workflow design, and building automation solutions—including Certificate Life Cycle Management

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 119719 .
 

Job Posting End Date

28/07/2026, 11.59pm, (Melbourne Australia)