Software Trainer and Customer Support

Do you have more to give than your current role allows?

Are you a progressive person who is looking for a place to thrive?

Ascora is an industry-leading software company that helps thousands of trade business across Australia and New Zealand to work smarter via our job management software to cut down their operation costs and streamline their businesses workflow.  We offer world-class software solutions to trade businesses via a complete business platform across websites and mobile apps for seamless communication between office and their technicians out in the field.

We are based on Perth, WA however we welcome Australia wide applications if you have the relevant skills and experience and can work effectively remotely. You must have full rights to work in Australia.
 

Why should YOU be an Ascorian:

• Are you a software genius with an upbeat personality with excellent communication skills?
• Are you currently working in an environment where you’re constantly assisting clients with software queries and wants to elevate to the next level in your career where you’re not only troubleshooting but also providing values to their overall business processes?
• Are you passionate about training clients in optimising their business workflows with an intuitive yet in-depth automation software that truly makes a difference?
• Are you a team player who values being in a high performing team to get the work done to achieve a common goal? 
• Are you a thinker who loves coming up with training plans and is passionate about assisting clients in their journey to adopt their new software and focused on achieving results for the clients through that plan?
• Are you looking for career progression and wants to be part of a company who uphold its vision in moving trade businesses forward with technology through advanced job management software?

Who we are as a Company:

• We are People First Culture! Our Team is our Strength!
• We work with you to build your career path based on your strength for long term career growth.
• Career Progression and access to L&D
• Free Onsite Parking 
• Strong team culture
• Unlimited Nespresso coffee!

About the role:

We have an opportunity available for an experienced Software Implementer, Trainer and Client Support to join our dynamic and growing team on a full-time basis. We are looking for a motivated, dedicated and success focused software champion to provide exceptional support and training service to our client from the point of sale through to successful implementation.

This is a rewarding role which will see you taking on full ownership to support Ascora clients on their onboarding journey, ensuring a smooth onboarding process, improving their business processes and workflows through the adoption of Ascora Job Management Software. 

 How does the role look like on a typical day:

• Deliver high quality product training and webinars via zoom to ensure the customers are supported during the onboarding process 
• Create training plans for the successful onboarding of Ascora clients
• Identify gaps and learning opportunities for clients to help them grow their business via the powerful features and automation in Ascora software
• Provide quick, informative and exceptional technical support to Ascora clients via email, phone calls and live chat
• Provide dedicated assistance across all areas including offering best practice solutions, suggestions and configuration using Ascora

About you:

• A tech-savvy person who has high interest in problem solving and helping clients streamline their business via software.
• Get satisfaction from looking after the clients and helping them achieve their business goals using Ascora as their job management software
• Take ownership of challenges, bringing them up for discussions in order to provide timely solutions to the clients
• Build long lasting client relationship to build trust and clients satisfaction 
• Ability to handle inbound and outbound phone calls and support emails
• Great communication skills and an upbeat personality with the ability to guide clients in the right direction 
• Team player – work together to achieve greatness as a Team!
• While not necessary, it's an advantage if you have a knack for business process improvements or have experience or exposure as a business coach.

Skills & Experience:

• Experience with implementing and training for SAAS or CRM Applications such as Hubspot, Salesforce or similar.
• Minimum of 3 years of experience in a technical support or product implementation role.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to be influential and build rapport with customers.

How is it working in the Ascora Team?

I am extremely grateful for the opportunity to work in a company as amazing as Ascora. From the beginning, the leadership have always been very approachable and I’ve felt their genuine care for my wellbeing and development. When I was feeling overwhelmed at one point, they were quick to offer support and flexibility with my schedule that I appreciated a lot. Furthermore, the team have been warm and welcoming and always ready to help when I have questions or challenges. The training role itself has been very rewarding and exciting to be able to empower business owners to take their company to the next level. There was a steep learning curve at the start given how comprehensive the program is to be able to cater to such a wide variety of businesses. Also, the learning will never stop as the program evolves with every update. But the understanding and support I’ve been given from both the leadership and team have made all the difference in feeling that I’m never alone. Moreover, the skills I’ve gained have helped me immensely both personally and professionally. It’s rare to find a workplace where you have amazing leadership plus a positive team culture—Ascora can boast of having both. So if you’re considering joining the Ascora team, I cannot recommend the company enough!

-Rai
Customer Success Team

Apply today with your resume and a cover letter to take the next step in your career!  

Your cover letter must include the answer to these questions or your application won’t be considered:

1. Why are you the right person for this job?
2. What experience have you had that makes you the best candidate for the Job?

No recruitment firms please.