Spare Parts Controller and Sales - Opportunity to Make a Difference

About the role:
The Parts Controller oversees the customers and workshop parts needs in the ordering, storage and distribution of outdoor power equipment parts. Managing the seamless flow of parts to our customers and workshop repairs is a key objective for this role, involving liaison with customers, suppliers, sales manager and shareholders in a collaborative approach. This position also balances supply and demand, ensuring that workshop operates effectively without the need to store excess stock on site.

• Maintain Parts Reception area to agreed housekeeping standards and ensure the effective display of parts and accessories to promote all Spare Parts for sales.
• Particular emphasis should be placed on all control aspects , stock, sales, storage, presentation and customer handling.
• Create, agree to and implement sales, merchandising, advertising and sales promotion plans to support the achievement of company sales target 
•  Parts control includes but not limited to parts receival, parts quality and quantity checks, parts input, parts storage, parts sales, parts loss reports,  listing parts online, scrap parts etc.
• Continuously monitor stock levels to ensure minimum obsolete stock (5% or less of stock value) and 90% on first time parts availability.
• Oversee the company and staffing for the Parts Department to ensure the efficient achievement of objectives, including: - Ensure adherence to all employment policies in line with legislation.
• Attend manufacturer meetings and other training as necessary
• Establish, implement and regularly review a suitable training program for all staff to ensure the progressive development of Parts personnel.
• Submit registrations within time schedules determined by the supplier
• Administer and resolve all customer parts inquiries and complaints in a competent and timely manner.

Applicant Requirements:
Previous experience working as a Parts Interpreter or equivalent is essential.
 

• Managerial experience, ideally in a similar working environment.
   
• Experience with financial responsibilities such as invoicing, budgeting creation and adherence and KPI or target achievement.
   
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
   
• Excellent interpersonal skills, including verbal and written communication
   
• Organized and able to meet deadlines & targets