Specialist II, Enterprise Performance and Insights

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Are you passionate about turning data into meaningful insights?

Join IAG’s Technology Reporting & Insights team and help drive visibility of technology performance across the organisation. You'll deliver reporting, dashboards, and service metrics that enable stakeholders to make informed decisions, improve service quality, and enhance operational performance.

Working with internal teams and external partners, you'll leverage data to provide clear, actionable insights, support reporting efficiencies, and help grow our capability through new technologies and innovative approaches.

We're looking for someone with a strong customer focus, excellent attention to detail, a results-driven mindset, and a collaborative approach. In return, you'll have the opportunity to build valuable analytical and technology skills while making a real impact across Technology & Operations and the wider IAG business.

What You’ll Do

• Design and maintain ServiceNow and Tableau dashboards and reports across Incident, Problem, Change, Configuration, Service Performance and Risk, delivering actionable service insights.


• Develop accurate, reliable reporting by extracting, transforming and modelling data from ServiceNow and related sources.


• Drive automation and self-service reporting initiatives to improve efficiency and enhance user access to insights.


• Leverage ServiceNow, Tableau and AI-enabled technologies to continuously improve reporting, automation and analytics capabilities.


• Support Observability reporting through dashboards, queries and searches using tools such as New Relic, Splunk and Grafana.


• Contribute to the Intelligent Operations 10x (IO10x) rollout through the delivery of reporting and analytics solutions.

This is a permanent opportunity, which offers a flexible hybrid work model based in Naarm (Melbourne).

What You’ll Bring

• 
  
  
  
  • 2-3 years ServiceNow Platform Analytics experience, preferably also Tableau experience
  
  
  
  

• Excellent analytical and problem-solving skills


• Medium to advanced Excel skills to support analysis


• Knowledge of Data Science processing and analysis tools and techniques


• Some Javascript and Python coding experience


• MS SQL query building experience


• Ability to take ownership of assigned tasks and complete them with minimal supervision 


• Working knowledge of ITSM systems, particularly ServiceNow


• Working knowledge of the ITIL processes Incident, Problem, Change and Configuration Management


• Experience preferred with Agile practices including lean design & development techniques 

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Tuesday 14 July 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.