Specialist, Member Strategy and Centricity

Specialist, Member Strategy and Centricity

Sydney or Melbourne or, Brisbane, Australia

As one of Australia’s largest profit-for-members superannuation funds with over 1m members and managing $170b+ of their retirement savings, it is these members who inspire what we do and how we do it, every day. That care and inclusion, and a focus on better futures, also extends to the people who work at Aware Super. We are proud of our well-resourced and successful development and wellbeing programs, available to all our staff. But don't take our word for it, the 2023 AFR BOSS Best Places to Work, 2023 Money Magazine’s Best and Canstar’s Best Value Super Fund in Australia awards back these claims. And while it’s nice to be recognised, we don't do it for the accolades. We work to help everyone get more from their super, so they can get more for their future. Sound good? Learn more about us and what we do at

The Specialist, Member Strategy & Centricity role plays a vital role contributing to ensuring Aware is meeting member acquisition, engagement and retention objectives and driving organisation wide ‘customer centricity’ programs to bring our colleagues closer to members.

To be successful in this role you will have the following skills and experience:

• Some experience (e.g. 1-2 years) in consulting or within an organisation developing customer strategy (e.g. segmentation, CVP development, customer journey mapping, customer analytics, research, voice of customer, and customer lifetime value) with a focus on enhancing customer acquisition, engagement and retention
• Be results orientated, excellent analytical, technical and problem solving-skills and attention to detail
• Ability to produce accurate and compelling insight-driven presentations
• Excellent verbal and written communication skills and the ability engage with diverse stakeholders and audiences

Aware Employee Experience

We understand that not everyone works in the same ways. We offer flexibility so that you can perform your role at your best.

We love working at Aware Super because our hard work is rewarded by:

• A culture of career growth and development, backed by a commitment to internal career mobility
• Abundant well-being offerings like a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones

The Aware Super difference

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.


Applicants must have the right to work in Australia and will be subject to police and bankruptcy checks.