Specialty Collections Officer

Acknowledgement of Country

MONEYME acknowledges Aboriginal and Torres Strait Islander peoples as the first people and Traditional Custodians of the land and waterways throughout Australia. We recognise their continued connection to culture, community and Country, and pay our respects to Elders past and present. View our journey towards reconciliation

About MONEYME:

MONEYME is a founder-led digital lender and Certified B Corporation™. We challenge the traditional ways of credit and simplify the borrowing experience with digital-first experiences that meet the needs of modern consumers. We offer a range of fast, flexible, and competitively priced products that span our customers’ credit lifecycle, including personal loans, credit cards, and car loans. We deliver unrivalled customer experiences powered by smart technology, speed and efficiency.

We are for ambitious Australians that expect more from life and the companies they engage with. We uphold a strong ethos of sustainability and hold ourselves accountable to the high standards of the B Corp movement. Our culture is energetic and driven, and we continually challenge the status quo… we’re nothing like your traditional finance institution. We have recently been certified as a B Corp and a Great Place To Work. We’re proud to have built a culture where people feel heard, cared for, and empowered to push boundaries. We wouldn’t be able to continually improve and grow as a company without our diverse and exceptional team.

What we are looking for:

We currently have an opening to join our collections/ payments team in our Newcastle office. We’re looking for high performing individuals with a background in customer service. This role covers inbound and outbound calls, emails and text messages to service our customers. We are happy to train you if you don't have any experience in collections or call centre work.

Responsibilities for these positions include:

• Managing email communications and inbound and outbound calls efficiently.
  
• Managing the assessment, reconciling and collection activities of customer accounts.
• Effectively manage our litigation and insolvency portfolio.
• Assist with payment-related team escalations.
• Locating delinquent customers and reviewing documentation.
• Ensuring timely management of costs incurred.
• Acting as the first point of contact for third-party payment providers.
• Remain compliant with Collection Guidelines while promptly addressing customer dissatisfaction.
• Other specialty tasks as required.
• Contributing positively to the MONEYME culture and act in accordance with our values.

To be successful in this role you must have the following:

• Excellent communication skills/ phone manner and ability to interact with external customers and internal partners.
• Represent MONEYME in an honest, ethical and professional manner.
• Ability to clearly present views and information.
• Ability to communicate technical information clearly.
• Not afraid to seek out input from others and share ideas to achieve best outcome.
• Ability to monitor non-verbal cues and adapt where necessary.
• Ability to refer to MONEYME's policies when making decisions and make recommendations to process enhancements based on policy knowledge.
• Ability to identify issues that may hinder the completion of tasks and find appropriate solutions.

At MoneyMe, we value:

• Strong teamwork skills, with the ability to collaborate within and across teams and functions.
• Ability to think creatively and problem solve when faced with new challenges.
• Ability to work independently & self-motivated.
• Strong time management skills with the ability to deliver quality work in an efficient manner.
• Ability to adapt to evolving priorities and deadlines and manage multiple projects at one time

What’s in it for you:

At MONEYME we believe in rewarding hard work. When the business is winning, so are you and we’re always investing in our employees to lead new projects and develop people’s careers. We have quarterly awards, events, bonuses and more.

Some of our perks and benefits we offer to our employees are:

• Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees.
• 3 days paid community service and volunteering leave per year.
• 12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer.
• Quarterly champion awards and reward trips.
• Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc.
• Team social events, massages in the office, free coffee and much more.

MONEYME Limited is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.