Sr. Implementation Specialist

In this role, you’ll be the conductor behind the scenes — guiding clients, configuring programs, and ensuring every recognition solution launches smoothly and successfully. 

You’ll get to: 

• Own the full program configuration journey: Dive deep into client objectives, lead them through key decisions, bring clarity to complex choices, and build strong partnerships with stakeholders as you steer each project from idea to implementation. 

• Create and troubleshoot software configurations: Use your technical skills to set up, tweak, and refine our web-based recognition programs so they work beautifully every time. 

• Solve problems before they become problems: You’ll proactively jump on ad hoc or system issues, helping everything stay on track and clients feel supported. 

• Document your brilliance: Produce clean, clear documentation that captures program decisions and configurations for future reference (your future self will thank you). 

• Test like a pro: Conduct thorough pre‑launch testing so our clients enter User Acceptance Testing with confidence. 

• Spot opportunities and share ideas: Have a clever enhancement in mind? You’ll identify new ways clients can get more from their programs and share insights with our internal sales teams. 

• Partner for a seamless handover: Support the smooth transition from implementation to ongoing program management—because great handovers mean happy clients. 

If you love creating impactful experiences, juggling exciting projects, collaborating with great people, and celebrating human connection at work, we’d love to meet you. 

What you’ll bring 

• A proven track record in effective project planning and management, and providing an exemplary level of service delivery. 

• Excellent verbal and written communication skills. 

• Flexibility and adaptability to shift between priorities. 

• An exceptional level of attention to detail. 

• A love of collaboration and being a team player. 

• High energy levels and strong personal drive.  

What’s on offer? 

• Hybrid working arrangements. Monday to Wednesday in our CBD office and Thursday and Friday working from home if you would like to. 

• Paid Volunteer Leave. 

• Health and Wellbeing Program including access to Personify Health. 

• Free and confidential counselling through our Employee Assistance Program. 

• Generous Parental Leave policy. 

• Professional development opportunities, including access to LinkedIn Learning. 

• A warm culture of recognition and celebration. We use what we deliver to our clients because we believe in our solutions and products. Every employee is a participant in the Appreciate Great program. 

Why Join Us? 

• Purpose-driven work that makes a real difference in people’s lives 

• Supportive culture that values growth, creativity, and collaboration 

• Opportunities to learn from industry leaders and grow your career 

• Global impact with a local feel—you’ll be part of something big, but never feel like a number 

If you believe your experience and qualities align with what we're looking for, we’d be excited to hear from you. At O.C. Tanner, we’re proud to be an equal opportunity employer, dedicated to fostering a workplace that values and celebrates diversity. We don’t just welcome differences—we embrace them, support them, and see them as essential to our success. Our goal is to build a team rich in diverse backgrounds, perspectives, and skills, and to cultivate an environment where everyone feels they belong. We know that the more inclusive we are, the stronger and more impactful our work will be.