Sr. Tech Consulting Business Analyst

Job Summary:

We are
looking for a skilled and dynamic Business Analyst to join our
team (Australian Superannuation provider). The ideal candidate will work
closely with business stakeholders to understand their needs, gather and
document requirements, and ensure that solutions are implemented effectively
within the Digital environment. The candidate should ideally
have knowledge and experience with Amazon Connect Contact Centre
Solution, Dynamics CRM and its integration with Microsoft
products, and External Applications (Data repositories, Portal,
Registry). You will be responsible for transforming business requirements
into functional specifications and ensuring that the solution is aligned with
the business goals.

Key
Responsibilities:

• Requirements Gathering & Analysis:

o Collaborate with business stakeholders (Business
BA’s) to understand business requirements and translate them into
functional specifications.

o Have strong communication skills, and a consultative mindset
into understanding business problems and delivering end to end client outcomes.

o Assess proposed solutions not just for technical feasibility,
but for alignment with long -term client strategic goals

o Having a consulting -led approach to effectively
lead high -impact discovery sessions and elicitation workshops with diverse
stakeholder groups

o Document business processes, workflows, and pain points to
recommend effective solutions.

o Ability to translate complex data and "tech jargon"
into clear, persuasive narratives for business decision -makers.

o Translate business requirements into well -defined technical user
stories, identifying gaps, assumptions, and technical dependencies

• Solution Design & Implementation:​

o Work closely with Solution Architects and Solution Designers to
define contact centre technical implementation approaches

o Facilitate and lead design and requirements workshops with
cross -functional teams

o High domain and industry knowledge across various
business functions to provide holistic advice

o Work closely with technical team to design Amazon Contact
Centre & CRM solutions that meet business needs and improve business
processes.

o Configure and customize CRM applications as required (e.g.,
entities, forms, views, workflows, business rules).

o Ensure alignment across integrations including AWS, Dynamics
365, APIs, and external systems

o Participate in the testing of the solution to ensure it meets
functional and non -functional requirements.

• Project Management & Stakeholder Communication:

o Act as the primary link between business strategy and technical
implementation.

o Ability to hold the attention of the room and build peer -level
relationships with senior leaders

o Strategic Change Management Consulting skills in guiding
stakeholders through transformations and generating buy -in for new solutions.

o Assist in managing strategic digital projects,
ensuring that timelines, deliverables, and expectations are met.

o Participate in Daily Scrum calls and give updates on
project deliverables. The person should conduct backlog grooming
sessions with technical team, review test cases and answer
technical team queries in Q&A sessions.

o Develop and maintain strong relationships with key business
stakeholders to ensure smooth communication and project success.

o Support release planning and contribute to overall project
roadmap discussions

o Providing supporting throughout the end to end release
management activities

o Provide ongoing support during and after deployment, helping
users with troubleshooting and ensuring user adoption.

• Data Analysis & Reporting:

o Work with business users to create and manage reports,
dashboards, and analytics within the platform.

o Monitor data integrity and ensure the system remains accurate,
up -to -date, and effective for reporting.

Required
Skills and Qualifications:

• Preferred: Post Graduate degree in business administration,
Information Systems, or a related field.

• 10+ years of experience as a Business Analyst, with a focus
on Contact Centre, CRM and Microsoft products.

• Consulting -led mindset, to identify and understand business
challenges and opportunities, with an underlying domain context

• Consulting approach to challenge decisions and status quo, and
identify opportunities for enhancements and AI infusion 

• Strong understanding of Dynamics 365 Sales, Customer
Service, Marketing, etc core functionalities

• Proven experience in delivering solutions using Model -Driven
Apps and Canvas Apps, with dependencies on Power Automate and workflows

• Exposure to Amazon Connect integration with Dynamics 365 within
a customer contact centre environment (nice to have).

• Solid understanding of API -based integrations with Dynamics 365

• Strong knowledge of data migration and data transformation,
particularly using Azure Data Lake

• High -level understanding of superannuation domain concepts and
operations

• Hands -on experience in supporting end -to -end release
management, including: 

o UAT management and coordination

o Stakeholder sign -off processes

o Change request implementation

o Hypercare and post -go -live production support

• Strong communication skills (both verbal and written), with the
ability to engage effectively with technical and non -technical stakeholders

• Excellent analytical and problem -solving skills with the ability
to document and interpret business requirements.

• Experience in Agile/Scrum methodologies is desirable.

Soft
Skills:

• Strong interpersonal and communication skills to work
effectively with cross -functional teams.

• Ability to prioritize and manage multiple tasks in a fast -paced
environment.

• Strong attention to detail and the ability to understand complex
business needs.

• Self -motivated, proactive, and comfortable working in a dynamic
environment.