Staff Field Applications Engineer

Job Req ID: 28066

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

 

Essential Duties and Responsibilities:

• Lead and Mentor team of FAE's in support of revenue growth at all assigned accounts


• Solution architect and presentation skills to help expand enterprise account penetration and loyalty


• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions


• Provides technical leadership in Pre-Sales and oversee implementation of such solutions


• Effectively engage with customers’ technical lead, gain and maintain trust


• Highly technical problem solver who understands system architecture, hardware and software interaction


• Should possess basic HW debug skills and be capable of performing hands-on activities onsite


• Manage and leads product HW and SW engineers during product development


• Manage and leads teams during investigation and resolution of problems in the field


• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues


• Develop and review systems solutions, technical bid responses and presentations


• Work cross-department to ensure customer satisfaction and timely resolution of issues


• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs


• Ability to present the corporate brand, product messaging and solutions to customers


• Visit on-site facilities and operations to enable solution integration and issue resolution


• Provide support for on-site data center audits and surveys


• Some travel required (up to 30%)

Qualifications:

•    Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering or electrical engineering is preferred
•    Good to Strong experience with data center infrastructure and comprehensive knowledge of data center facilities
•    Strong experience in networking topology and architecture is preferred
•    Excellent communication skills and business sense required
•    Minimum 16 years related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired
•    Strong background and experience with x86 and GPU-based server architecture
•    Solid HW system expertise and diagnostics skills
•    Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
•    Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines
•    Individuals must be able to work effectively in a high-pressure environment

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.