Store Manager

Country Care Group (CCG) is seeking a motivated and dynamic individual to join our team as a Store Manager in our Hervey Bay store.

Established in 1997, Country Care Group (CCG) is an Australian family owned and operated medium sized enterprise with over 520 staff throughout a wide variety of operations across Australia. With over 130 CCG member stores, we are a leading national supplier of a vast range of medical and in-home aids to assist people living with disability, mobility impairments and the aged. CCG manages national contracts for the supply to state and federal government health services schemes, hospitals, aged and residential care facilities.

As the Store Manager, your primary responsibility will be to lead a team of staff in delivering excellence in customer service and ensuring efficient processes.

Key responsibilities:

• Lead by example, upholding company values and promoting positive interactions with customers, stakeholders, and internal staff.
• Effectively manage and motivate the team to deliver exceptional customer service and achieve sales targets.
• Provide expert product knowledge and advice to customers, promoting sales in alignment with company KPIs.
• Coordinate deliveries and assign job tasks to staff to ensure timely completion of workloads.
• Forecast sales figures and manage showroom stock levels to meet inventory requirements.
• Redesign the showroom layout regularly to maintain a fresh and appealing display.
• Conduct regular staff meetings, train new team members, and develop store procedures for consistent operations.

Requirements:

• Previous experience in a management, supervisory or leadership role within a retail environment.
• Strong customer service skills with a passion for delivering exceptional experiences.
• Excellent communication and interpersonal skills.
• Proven ability to achieve and exceed sales targets and KPIs.
• Organizational and time management skills, with the ability to multitask and prioritize.
• Knowledge of healthcare and mobility equipment is advantageous.
• Familiarity with Winward software or similar systems is a plus.
• Ability to work well within a team and independently.

Benefits:

• Opportunity to be part of a growing business venture.
• Discounted Health Insurance
• Training and development programs to enhance your skills.
• Supportive and inclusive work environment.

Join us and be a part of a team that is committed to making a difference in people's lives. 

If you are passionate about customer service, thrive in a dynamic environment, and are ready to take on new challenges, we want to hear from you.