Store Manager - Melbourne

Purpose of Position

• CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. We are expanding our team in order to deliver the best-in-market engagement and products for our growing community. 


• CASETiFY is looking for an entrepreneurial, creative and passionate Store Manager. The ideal candidate will hit the ground running, thrive in a fast paced environment and be detail oriented. They must be a self-starter and a team player with the ability to quickly identify areas of opportunity to create procedures that increase efficiency, scalability and  effectiveness. 

Job Description

• This role reports directly to the Retail Operations Manager.


• Responsible for day-to-day operation of the stores and ensure the achievement of sales  targets, KPIs and operational efficiency. 


• Lead, supervise and train the team in providing excellent customer service, manage customer feedback and understand customer needs by asking the right questions.


• Develop and coach the team; provide appropriate level of performance feedback to  increase confidence and capability and manage staff turnover.


• Build customer rapport and loyalty through an engaging in-store experience.


• Motivate and inspire the team by communicating a compelling vision and purpose which encompasses the CASETiFY’s Core Values. 


• Link up with global support in retail operations, logistics and projects of the company. 

Requirement

• 5+ years of experience in retail with at least 3 years in a management role is preferred but not essential. We also welcome applicants who are looking to take the next step up in their career. 


• Experience in leading and motivating a team to achieve KPIs and deliverables. 


• Passionate about the retail industry, technology, fashion, lifestyle brands, and being a part of a growing team. 


• Great problem-solving skills and interpersonal skills. 


• Strong leadership, excellent interpersonal, customer service & communication skills. 


• Fluent in English, excellent in verbal and written communication, presentation skills. 


• Basic computer skills.