Strategic Accounts Director

Do you want to work for the global leader in the language services and technology industry?

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organisation by helping clients globalise their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, subtitling and dubbing, multicultural marketing, website globalisation, legal support, and any kind of technology solution.

Key position responsibilities:

• Ensure excellence in customer services and continuous growth of enterprise accounts.

• Maintain excellent relationships with assigned clients.

• Develop, maintain and implement an account growth plan including account mapping, stakeholder analysis, cross-selling and upselling.

• Research prospective clients through several strategies including internet research, trade show lists, referrals, professional directories, CRMs and personal investigation.

• Keep accurate records of prospective client data including names, titles, phone numbers, addresses and various other information.

• Pursue relentlessly alignment with TransPerfect’s core principles.

• Generate business opportunities through email campaigns, social media, cold-calling and all channels available to them.

• Produce account-specific marketing strategies and content.

• Creatively problem solve to improve current new business development strategy.

• Organise and manage QBRs.

• Create or maintain a continuous improvement framework and culture, including KPIs for account performance monitoring.

• Discover and manage RfQs and RfPs.

• Negotiate business deals, prices and deadlines with prospective and current clients.

• Liaise with operations, technology, solutions and other internal teams to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product.

• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service.

• Research and understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data

• Oversee account financials including revenue, profit, invoicing and collections

• Perform other special projects or duties when required

   

Essential skills required:

• Commit to a high level of integrity and service

• Deliver quality work

• Service focused with a desire to exceed clients’ expectations

• Owning your performance and taking responsibility

• Multitask and work with a sense of urgency in a fast-paced environment

• Commit to always treating everyone (from clients to co-workers to vendors to business partners) with the ultimate level of respect

• Work well in a team with people from a variety of different backgrounds and cultures

• Build and maintain strategic relationships with clients and co-workers

• Celebrate diversity and embrace new ideas and differing perspectives

• Be financially responsible and make sound financial decisions

• Take active measures to achieve results and solve problems 

Required Experience:

• 3+ years experience in Strategic Account Management with enterprise clients.

• Experience managing and growing multi-million enterprise accounts.

• Track record of meeting and exceeding annual sales quota.

• Minimum Bachelor’s degree or equivalent.

• Excellent interpersonal, communication and leadership skills. 

Desired Experience:

• 5+ years of experience in Strategic Account Management for enterprise clients.

• 3+ years experience in Project Management.

• Excellent networking and negotiation abilities.

• Experience working in the Travel, Tourism, Government and or Medical Devices industries.