Strategic Hands-on Innovation Solution Engineer

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

As a Strategic Hands-On Innovation SE, you'll be at the forefront of how Salesforce helps customers truly adopt and consume our technology. This isn't a traditional SE role — it's a creative, customer-facing, cross-cloud position focused on designing and delivering immersive, interactive experiences that move customers from curiosity to confidence with Salesforce AI and platform capabilities.
You'll own the Hands-on Training program for Specialist Clouds ANZ, bringing structure, consistency, and energy to workshops that directly drive consumption and adoption across our customer base.

What You'll Do

• Coordinate and orchestrate visionary customer workshops and hands-on training sessions that inspire and accelerate Salesforce adoption
• Design and facilitate Discovery & Strategy workshops that help customers articulate their goals and map a path forward
• Manage and standardise content, demo orgs, and visionary customer initiatives cross-cloud — working closely with specialists and SE teams to keep content sharp and relevant
• Create compelling content and hands on interactive experiences for Consumption and Adoption workshops that reflect the new reality of selling and buying AI
• Understand Salesforce adoption paths, customer maturity frameworks and create and manage relevant content
• Maintain a central repository and calendar of all Hands-on Training programs across ANZ, ensuring visibility and alignment across clouds and teams
• Promote and educate both customers and internal teams (including AEs) on available workshop paths, programs, and how to engage
• Coordinate logistics with Marketing to ensure seamless event planning and execution
• Align and collaborate with the Customer Success organisation to define workshop scope, avoid overlap, and maximise customer impact
• Build and maintain a workshop impact dashboard to measure what's working — attendance, marketing driven pipeline, opportunity influence, adoption metrics, and more

What We're Looking For

• Experience in a customer-facing SE, solution consulting, or hands on roles
• A passion for designing interactive, hands-on learning experiences — you believe customers learn by doing
• Strong facilitation and presentation skills; comfortable leading sessions with groups of 20–200+
• Salesforce product domain speciality with ability to define, shape and help build content and demo assets
• Ability to think strategically and work cross-functionally across clouds, marketing, and customer success. A Self starter who is comfortable working in ambiguity
• Familiarity with Salesforce platform and AI capabilities
• Highly organised with the ability to manage multiple programs and stakeholders simultaneously
• A natural collaborator who can bring people together around a shared vision
• Ideally Sydney/Melbourne based

Salesforce is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.