Student Journey and Engagement Coordinator

• Join the collaborative and student-centred Student Journey and Engagement team

• Coordinate engaging events, communications and support initiatives that impact the student experience

• 1 Full-Time Continuing and 2 x 12-month Fixed Term (0.8FTE Part-time and Full-Time) $103,185 Base + 17% superannuation

About the opportunity

We are seeking a passionate and proactive Student Journey and Engagement Coordinator to help design and deliver impactful student life programs that support students across every stage of their journey.

Based within the Division of Students at University of Sydney, this is a diverse, hands-on role that plays a key part in coordinating initiatives across welcome events, international student support, transition and engagement programs and financial support. You will work closely with faculties, schools, professional service units and student groups to deliver programs that are inclusive, data-informed and aligned to University strategy.

Guided by the Student Journey and Engagement leadership team, you will use insights from student co-design and analytics to shape initiatives that respond to real student needs. This is a dynamic role suited to someone adaptable, collaborative and motivated to improve the student experience at scale.

Why join us?

• contribute directly to programs that improve student success, belonging and wellbeing

• work across a wide range of cohorts and initiatives

• collaborate with committed, student-focused colleagues

• build your skills through exposure to strategy, data-informed planning and cross-University projects

Your key responsibilities will include:

• coordinating the delivery of student life events aligned to the student journey, including cohort welcomes and large-scale activations

• contributing to communications and engagement materials and activities, including preparing and delivering presentations, maintaining website material and coordinating social media, to raise awareness of support programs

• coordinating financial support processes, including supporting students with applications and undertaking assessment

• supporting triage by responding to enquiries and referring students to appropriate services

• collaborating with managers and teams across the Division of Students to deliver initiatives

• building relationships with internal and external stakeholders and communicating key messages to students

• participating in open days and information sessions

• maintaining awareness of ESOS compliance requirements related to student support

• monitoring changes in assistance programs and recommending improvements to support schemes

• analysing student data and feedback to inform outreach and program design

About you

• strong experience delivering large-scale student-facing events, using digital and in-person models and working with third-party providers and internal stakeholders

• skills in communications, engagement and public speaking

• excellent communication, negotiation and conflict resolution skills, with tact and discretion in sensitive matters

• proven history in wellbeing promotion, student advising or student support services

• cultural awareness and experience supporting students from diverse backgrounds

• proven ability to work with multiple stakeholders in medium to large organisations

• strong organisational skills, with the ability to manage competing priorities and delivery high-quality work to deadlines

• experience interpreting policy and assessing impacts on student initiatives.

To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.

Work Rights

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds. 

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion. 

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Nicole Cunningham, Recruitment Operations by email to [email protected]

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