Student Services Officer

UOW College Australia is a wholly owned subsidiary of the University of Wollongong. Since 1988, we have been offering students alternative entry to UOW through university preparation courses. Our product offerings include Academic programs (Higher Education Diplomas and University Access Programs), English Programs, and Vocational programs.

Permanent Part-Time - 22.8 hours per week

Student Services Officer

About the Role

The Student Services Officer is the first point of contact for students, visitors and staff, providing professional, consistent and high-quality front-of-house support at UOW College. The role supports students from offer through to enrolment and into their studies across English Language, Vocational and Academic programs by managing enquiries, guiding students to the right services, and contributing to a positive student experience.

Reporting to the Administration Manager and working closely with College Reception staff, Admissions, Student Services, Student Advisors, teachers, Program Managers and administration teams, this role is central to the effective handling of student enquiries, consistent service delivery, and smooth day-to-day operation of the reception desk.

Key Responsibilities:

• Act as the first point of contact for students, visitors and staff at UOW College reception, providing professional front-line service across face-to-face, phone and online channels.
• Assess, prioritise and triage enquiries, resolving routine matters and escalating sensitive, complex or urgent issues to the appropriate team or manager.
• Support students from offer through to enrolment and into their studies by providing guidance on key processes, requirements and next steps.
• Maintain accurate enquiry records and provide consistent information about courses, services, policies and College processes.
• Support the smooth day-to-day operation of the reception area, including front desk resources, forms, materials, transactions and payments in line with college procedures.
• Collaborate with Admissions, Student Services and other College teams to support continuous improvement and a positive student experience.

Selection Criteria

The successful candidate will have:

• Demonstrated experience in a customer service or front-of-house role, ideally within a student services, admissions or education environment.
• Experience managing enquiries across multiple channels, including face-to-face, phone and online, with the ability to prioritise competing demands in a fast-paced environment.
• Strong communication, organisational and problem-solving skills, with high attention to detail and the ability to interpret and apply policies, procedures and processes accurately.
• Ability to work collaboratively across teams and support a diverse student cohort, including international students.
• A clear Working with Children Check
• Certified proof of right to work in Australia.

Applicants must address the selection criteria in their application. Full details of the selection criteria are available in the Position Description.

What We Offer

• A supportive, collaborative, and innovative work environment.
• Opportunities to contribute to meaningful organisational goals.

How to Apply

If your qualifications, skills, and experience are aligned with this role, and your personal values align with ours, we’d love to hear from you. 

All applications must include:

• Cover letter
• Address of the selection criteria
• Resume

Applications will be reviewed as they are received and may be shortlisted for interview before the closing date of 09 August 2026 at 11:59 pm. To apply, please submit your application to us.

Join us in driving excellence, innovation, and integrity at UOW College!